Dispatcher

Responsibilities

• Answers incoming calls and communications; determine and assign the priority level of a call.
• Captures and coordinates response and delivery of received information to field staff.
• Dispatches and deploys staff, vehicles, and/or units based on communications received.
• Provides instructions before the arrival of the mechanic.
• Adeptly uses multi-line telephone system and other communications methods and networks.
• Translates information to the appropriate codes.
• Performs emergency dispatch and crisis intervention services for entrapments.
• Responds to a wide array of emergency and non-emergency complaints and services.
• Asks questions and determines the caller situation via interpretation, analyses, and anticipation.
• Assists mechanics in completing their time tickets in the system.
• Enters and updates information in computer databases.
• Performs other duties as assigned.

Qualifications

• Bilingual Russian strongly preferred.
• High school diploma or equivalent required.
• At least one year of related experience required.
• Excellent verbal communication skills.
• Ability to execute directions accurately and with speed.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and diligence.
• Strong analytical and critical thinking skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to operate or to quickly learn a variety of communications systems.

Benefits

• Comprehensive benefits package including competitive salary, 90% employer covered health insurance, dental, and vision insurance, various employer sponsored benefits, and a highly competitive 401(k) safe harbor match with 100% vesting upon plan entry.
• Generous paid time off, flexible work arrangements, professional development opportunities with tuition reimbursement, and more!

About the Role

Precision Elevator is part of American Elevator Group (AEG), the largest independent elevator service company in North America, consisting of a collection of well-established elevator service companies operating throughout the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Due to growth, we are looking for an experienced Dispatcher in our Brooklyn, NY office.