Dispatcher/Alarm Monitor

Position Summary

Monitor Federal Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

Responsibilities

• Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations
• Communicate audio messages via radio and telephone
• Coordinate law enforcement and public safety personnel activities
• Transfer public safety information
• Answer questions and update client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Aid with quality review of events created by fellow dispatchers
• Maintain records based on unique accounts of alarms received
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices

Qualifications

• US Citizenship Required
• Candidates will need to undergo a background check
• Valid driver's license and reliable transportation required
• High School diploma or GED
• Ability to work under stress and to respond to emergency communications
• Excellent communication and phone skills
• Ability to handle filing and other administrative duties
• Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided

Pay & Benefits

Pay Transparency/Compensation
HOURLY RATE: $32.21/hr. + $5.09/hr.
Benefits
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.