Dispatch Specialist I - Behavioral Health

Job/What You’ll Do

The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions, including dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. This position is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This position promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership.

• Promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership.
• Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate.
• Documents all dispatch and related interactions in the electronic health record and tracking logs.
• Adhere to call center policy and procedures.
• Participate in required training and supervision;
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.
• Assists other Contact Center staff in answering and screening incoming crisis requests when business needs dictate.

Responsibilities

Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety.

• Receives and dispatches teams/clinicians timely and effectively.
• Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety.
• Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate.
• Documents all dispatch and related interactions in the electronic health record and tracking logs.
• Adhere to call center policy and procedures.
• Participate in required training and supervision;
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.
• Assists other Contact Center staff in answering and screening incoming crisis requests when business needs dictate.

Knowledge, Skills, Abilities

• Ability to operate computer systems and use multiple computer screens simultaneously.
• Strong problem-solving and multi-tasking skills.
• Strong knowledge of resources and systems in the community to better assist the team.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.

Education & Experience

• 1-2 years of Dispatch, contact center, or emergency services experience preferred.
• GED/High School diploma, required.
• Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency.

Pay Range

$18 USD - $21.86 USD

Working Conditions

• While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to noise typical with office operations.
• Ability to hear and speak.
• Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

About the Role

At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.