Dispatch Operations Specialist

About the role

The Dispatch Operations Specialist oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversee the issuance of all routes and make sure the route begins on time, monitor performance, record all incidents, etc.
• Inspeets all employees for uniform compliance.
• Provide customer support by responding to questions and concerns regarding drivers including no shows, cancellations and missed trips.
• Manage emergency situations for vehicles and operators, function as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• A High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience of dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Physical Requirements

• Sit for extended periods (6-8 hours per day)
• Pull and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50lbs., with or without assistance, occasionally bend, kneel or crouch to files or equipment stored at ground level.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.