Dispatch Operations Manager

About the role

The Housing Dispatch Operations Manager oversees the operations of three safety service centers: Housing Dispatch, Campus Safety Operations Center, and the Housing Safety Koban. These centers provide a variety of safety-related services to both the UCLA campus and its residential communities.

Responsibilities

• Hiring, training, and supervising Housing Dispatch staff
• Managing and prioritizing service requests
• Daily administration of various access control and safety program databases and programs
• Conducting systems audits
• Coordinating with UCPD CSO Programs on staffing of the Housing Safety Koban
• Aiding in the training of UCLA Housing staff on safety programs
• Acting as a liaison with other campus departments
• Operating a University vehicle and traveling to offsite work locations

Requirements

• 2 years demonstrated experience leading and/or managing teams
• 3 years demonstrated experience in dispatch operations, physical security, and/or access control programs and processes in a large-scale institution
• Administrator level working knowledge of Onity or Saito Keycard System
• Working knowledge of Blackboard Campus Wide ID System
• Experience with large scale event (5000+ persons/day) security/traffic/transportation/parking coordination
• Experience with access control and video management system(s)

Qualifications

• Working knowledge of University policies and procedures
• Working knowledge of departmental personnel and payroll procedures
• Administrator level working knowledge of Onity or Saito Keycard System
• Working knowledge of Blackboard Campus Wide ID System
• Experience with large scale event (5000+ persons/day) security/traffic/transportation/parking coordination
• Experience with access control and video management system(s)
• Ability to analyze and synthesize information from various sources
• Ability to analyze technical data using logic and quantitative reasoning
• Experience in conducting and arranging training sessions

Skills

• Writing concise, logical, and grammatically correct English
• Administrator level working knowledge of Onity or Saito Keycard System
• Working knowledge of Blackboard Campus Wide ID System
• Experience with large scale event (5000+ persons/day) security/traffic/transportation/parking coordination
• Experience with access control and video management system(s)
• Ability to analyze and define administrative and technical problems
• Ability to analyze technical data using logic and quantitative reasoning
• Experience in conducting and arranging training sessions

Benefits

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.