Dispatch Operations Agent

About the role

In Centralized Dispatch, you will provide support by delivering world-class service to our external customers. A Dispatch Operations Agent will have a direct impact on our Cummins Allison Service organization.

• Route service dispatch calls for National and Regional accounts.
• Ensure locations and payment are up to date and the customer is ready to receive service.
• Quote Time & Material service calls.
• Understand service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians.
• Learn and guide basic troubleshooting for customers to resolve simple equipment issues.

Requirements

• High School diploma.
• 1+ years of dispatch experience.
• Substantial experience in providing over-the-phone support.
• Strong computer skills and proficiency in Outlook.

Skills

• Customer Service Oriented: Drive to serve customers and respond promptly to their needs.
• Flexible: Comfortable wearing many hats and shifting priorities as needed.
• Organized: Detail-oriented and able to prioritize work effectively.
• Team Player: Personable, approachable, and able to work with others at all levels.
• Strong written communication: Concise and descriptive writing, with a focus on overcommunication.

Schedule

This position is remote but must be in the Central Time Zone. Hours are Monday through Friday, 8:00 AM to 5:00 PM CST. Every 3 weeks, the Dispatch Operations Agent will work a Saturday or Sunday and have another day off during the week.

Pay

$40,000–$46,000 per year.

Benefits

• Flexible work environments.
• Defined career growth plans with opportunities to step outside your comfort zone.
• Generous paid time off, including sick and holiday leave.
• Medical, dental, and vision insurance.
• 401K with company contribution.
• Flexible spending accounts.
• Life insurance and disability benefits.
• Discounts for childcare.
• Tuition assistance.
• Community involvement and volunteering events.

CPI is part of Crane NXT, a premier industrial technology company with approximately 4,000 employees and global operations.