Dispatch Manager (Chicago South - Transit)

Duties And Responsibilities

• Supervise the daily activities of all dispatchers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provide staff leadership by promoting and ensuring safe, efficient and effective operations.
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (dispatchers and client management).
• Hire (interviews, training, etc.), train and develop new dispatchers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.

Skills Required

• Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.

Physical Demands

• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.

Education And Qualifications

• 3-5 years' Managerial experience in Paratransit Transportation Operations Management.
• Valid Drivers License.
• Trapeze Software Experience preferred.
• Work experience in public or private alternative transportation demand management (TDM) preferred.