Dispatch Manager

About the role

Supervise and provide leadership to build and maintain a strong dispatch department through effective communications, hiring, training, coaching, counseling, appraising, developing, and succession planning.

Continually assess the service level and provide recommendations regarding opportunities to improve operational performance.

Responsibilities

• Oversee the efficient movement of trucks between assigned plants within a shipping area while effectively communicating with dispatchers in order to meet the needs of an entire market area.
• Review orders in the system for proper mix design, travel times, correct job start times, and job or customer specific needs.
• Communicate with customers to provide information regarding the company’s ability to meet expected delivery times and handles any questions or concerns.
• Manage dispatch personnel to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
• Provide information and training to dispatch personnel to ensure timely and accurate feedback to customers and plant locations.
• Work closely with the sales department to ensure equipment and material availability for specific projects and jobs.
• Analyze and review yardage and delivery reports to ensure optimum asset utilization.
• Communicate with mixer drivers, plant managers, production managers and operations manager on a regular basis to avoid or address issues, concerns or problems.
• Maintain fleet status to ensure customer satisfaction and maximum equipment and labor utilization.
• Adjust dispatch schedule as needed to reflect current and accurate information.
• Work closely with operations to ensure drivers are following company, local, state and federal safety and DOT guidelines, regulations and policies.
• Other duties as assigned.

Requirements

Ability to work fluctuating hours in accordance with customer needs, including Saturdays as required by business needs.

Qualifications

• Previous dispatch experience in construction materials preferred
• Thorough knowledge of D.O.T. regulations and a proven ability to maintain a safe transportation operation
• Record of improving work processes to ensure the highest standards of quality, efficiency and profitability
• Excellent communication, organizational, supervisory and planning skills required
• Knowledge of Microsoft Office including Excel, Word, Outlook, etc.

Skills

• Microsoft Office proficiency (Excel, Word, Outlook)

Benefits

• Medical
• Dental
• Vision
• Company paid life and disability benefits
• Paid vacation
• 401K

Pay

Competitive wages.

Schedule

Ability to work fluctuating hours in accordance with customer needs, including Saturdays as required by business needs.