Dispatch Manager

About the role

The Dispatch Manager oversees all operational aspects of the Dispatch Department, including managing the dispatch system and personnel. This role focuses on customer service, working closely with the sales team and operations to maximize dispatch efficiency and meet customer demands.

Responsibilities

• Assist in the implementation and evaluation of dispatch center goals, KPI objectives, procedures, and work standards.
• Ensure efficient and timely delivery of materials.
• Provide training and professional development for dispatch center personnel; direct, coach, and develop employees while ensuring compliance with company policies.
• Assist with resolution of customer delivery issues and complaints.
• Supervise the dispatch center's day-to-day service and operations.
• Review orders in the system (travel times, correct job start times, job/customer-specific needs, etc.).
• Communicate with customers to provide up-to-date information regarding delivery times.
• Partner with drivers to ensure compliance with CalPortland damage, incident, and accident reporting procedures.
• Communicate key issues with the Transportation Manager.
• Enter orders and print tickets to the batch plant system.
• Maintain proficiency and accuracy in data entry of customer orders.
• Manage time effectively, meet personal goals, and collaborate with other members of the dispatch team.
• Assist order takers and scheduler with delivery times to maximize efficiency at all plants.
• Coordinate special jobs with quality control, service, scheduling, and operations.

Requirements

• Bachelor’s degree in Management or a related field.
• Experience in a central dispatch environment within the construction materials industry.
• Experience in personnel management, including hiring, performance reviews, discipline, and legal compliance.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong leadership, organization, interpersonal, and communication skills.
• Knowledge of Department of Transportation compliance regulations.
• Customer service orientation.

Preferred Qualifications

• Prior dispatch experience; experience with dispatch systems.
• Knowledge of transportation (ready-mix concrete, aggregates, asphalt).
• Knowledge and compliance with Department of Transportation (DOT) regulations.

Benefits

CalPortland offers a comprehensive, competitive benefits package, including:

• Medical, dental, and vision plans.
• Life insurance and disability coverage.
• Employee assistance program.
• Retirement program.
• A variety of voluntary benefits.

Pay

$90,000–$115,000, depending on experience.

Conditions of Employment

• Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check.
• Some positions require FMCSA-regulated ongoing drug and alcohol testing.