Disease Management Care Coach

About the role

The Care Coach is responsible for providing telephonic coaching and educational resources to people with chronic health conditions. Coaching topics include medication compliance, nutrition, physical activity, and care coordination. Responsibilities include assessment, coordination, planning, monitoring, and evaluation.

Position Location: 100% remote

Responsibilities

• Provide telephonic coaching, and information and referral services to program participants managing various chronic health conditions with clinical oversight assistance
• Assess participant needs using scripted assessments
• Communicate, as needed, with service delivery partners, physicians, and other health professionals to provide care coordination
• Review pertinent medical history, current diagnosis, and pharmaceutical data via information database system with clinical oversight
• Assist participant in forming realistic goals related to overall health
• Determine and provide relevant community and/or healthcare resources that help support participant's goals
• Promote wellness and provide education regarding preventative care measures
• Effectively assess, coach and graduate clients from care, resulting in appropriately managed caseloads
• Document participant activities and coaching/counseling sessions in established format in the case tracking software

Clinical responsibilities (Registered Nurse)

In addition to performing standard Care Coach roles, Registered Nurses are involved in clinical decision-making and patient education. The scope of practice for nursing work includes, but is not limited to:

• Rationale for the effects of medications and treatments
• Implement measures to promote a safe environment for clients and others
• Accurately report: administration of medication and treatments; client response; contact with other health care team members; the client's status including signs and symptoms; nursing care (education) rendered
• Respect the client's right to privacy by protecting confidential information
• Promote and participate in education and counseling to a participant based on health needs
• Clarify any treatment that is believed to be inaccurate, non-effacious, or contraindicated by consulting with appropriate practitioner
• Know, recognize, and maintain professional boundaries of the nurse-client relationship

Required Experience/Education

• Nursing Degree from an accredited college or university
• 2+ years of experience in direct participant coaching

Skills and Abilities

• Must have intermediate knowledge and skills using Microsoft Office including Word, Excel, and PowerPoint software; Internet software; Database software

License and Certifications

• Active and unrestricted Compact Registered Nurse License required

Benefits

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives