Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)

Position Summary/Purpose

The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors.

Primary Responsibilities/Accountabilities/Essential Functions

• Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally
• Aids in booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
• Monitors flights for changes that could affect the visitor itinerary
• Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction
• Manages room inventory and determines rooms for incoming guests
• Assists with check in/out procedures
• Aid guests with dining and activity recommendations
• Coordinate shuttle service for guests with attendance luggage
• Assist guests with general inquiries
• Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience

Qualifications

• Local students available to work during breaks strongly preferred
• A minimum of one year experience in customer service or hospitality industry
• Able to work well independently with little supervision
• Promote positive relationships in communication and cooperation with all coworkers and guests
• Strong attention to detail to ensure room cleanliness standards are met
• Able to learn and follow all safety, emergency and accident prevention procedures
• Must be fluent in English, ability to read and write
• Must be able to have flexible schedule, which includes nights, weekends and holidays if needed

Eligibility Requirements

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
• Maintain good financial and academic (SAP) standing with the University

Pay Rate

Minimum Wage

Anticipated End Date

June 30, 2027