Discharge Planning Assistant-Coordination of Care, Full Time Days

Relocation Assistance Available!! Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Coordination of Care Job Family Clerical Work Shift Days (United States of America) Summary Provides a broad range of support to team members in their efforts to transfer/discharge patients to an appropriate alternate care setting. Provides clerical support to help transition patients to other facilities or agencies. Initiates follow-up phone calls to patients/caregivers as directed. Actively participates in daily unit based interdisciplinary rounds. Adheres to patient experience initiatives and champions customer service excellence. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum at the appropriate level of care. Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time: Assigns anticipated day of discharge for patients within 24 hours of admission utilizing DRG spreadsheetAssists with making follow-up appointments and coordinate assignment of primary care provider for patients who are unassignedDelivers Important Message from Medicare to patients, explains content and responds to questionsCoordinates activities to progress the patient through the healthcare continuum as directed by RN or SW Case ManagerAnticipates and proactively works to prevent delays and barriers to care deliveryDocuments intervention(s) as needed in medical record according to facility requirements, licensure and regulatory guidelinesProvides information, education to patient/family on community resources and options for post-acute care appropriate to the age of the patient servedCarries out discharge planning placements under the direct supervision of the RN or SW Case ManagerUnderstands placement intricacies and interpret requirements from state, local and federal agenciesPromotes positive customer service and service orientation in the performance of position duties and responsibilities and interactions with patients, hospital staff and visitorsServes as preceptor for newly hired Discharge Planning Assistants as requested by Education Coordinator.Other duties as assigned Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job: Education And Formal Training High school graduate or equivalent required Work Experience 1 year of experience in Acute Care preferredMust have medical insurance billing experience to be considered.Hospital experience is a plus. Knowledge, Skills, And Abilities Required Proficiency in reading, writing, and speaking the English languageKnowledge of medical terminology preferredExcellent interpersonal communication and negotiation skillsAbility to communicate effectively and work with people of all social, economic and cultural backgroundSelf-motivated, assertive and persuasive in interactions with customers, peers, management and core staff servedProven written, telephonic and electronic communication skillsStrong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role componentsProficiency with various computer programs, including Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMSAbility to demonstrate respect and team buildingFlexible, open-minded and adaptable to changeAbility to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed Joint Commission standards and State mandates as they apply to the department operations Physical Requirements Some light carrying and lifting may be requiredOccasional walking may be required to access all areas of the Medical CenterAbility to effectively communicate orally to patients, family members, personnel and physiciansNear visual acuity to proofread hand or typewritten materialsManual ability to use telephones and computer keyboard Required Licenses And Certifications Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity