Disbursement Associate

About the role

This is a full-time contract position, with no end date.

Role Description

• Receipt incoming balanced settlement funds, escalating more complicated ones to more senior team members
• Disburse all on-time outgoing settlement funds in accordance with Closing Instructions and fully executed Closing Disclosure
• Review all funds for accuracy prior to disbursement including dollar amount, payee information, wire information and payment address
• Communicate internally and with lender on follow up on returned checks, checks on hold
• Communicate with lender on refund reviews
• Communicates internally to ensure on-time disbursements

Job Requirements

• Has 1+ year(s) of title & escrow disbursement experience with demonstrated success
• Excellent phone, email, face-to-face and remote communication skills
• The ability to multi task and focus as required and to be proactive
• The ability to thrive in a fast-paced, metrics-driven work environment
• Extreme attention to detail and organizational skills, knowledge of title insurance, regulatory guidelines, and legal documents is a plus
• Open minded to process changes, continuous system updates and enhancements
• Prior proven customer service experience
• A driven, positive attitude and ability to work as a team player
• Proficient in using various computer programs and ability to navigate educational company provided resources

Bonus

• Experience processing files in ResWare
• Possession of individual title and/or escrow licenses

How we'll value you and make your life a bit easier

• We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.
• The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Company Benefits

• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

Equal Opportunity

We believe in Equal Opportunity and value Diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.