Disaster Case Manager

About the role

This role reports to Divisional Headquarters, and we are seeking individuals based in Snohomish County, Pierce County, and Skagit County. Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

Responsibilities

• Conducts, thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs.
• Provides relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan.
• Develops a relationship with client families so as to provide the best advocacy and direction for these families to ensure their reaching self-sufficiency.
• Affords assistance to the survivor to determine the best course of action for both short- and long-term recovery.
• Provides extensive and intensive case management and follow-up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
• Utilizes knowledge of the resources available at all levels of government (federal, state, and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals.
• Maintain timely input and upkeep of client records.
• Conduct home visits, as necessary.
• Advocates and interacts with other service providers on behalf of participants.
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on the local, state, and federal level.
• Affords assistance to clients in applying for and receiving public and private benefits.
• Networks with Long Term Recovery group and the community to provide referrals and resources to participants.
• Acting as a liaison to internal programs, external collaborations, and funding entities.
• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Attends meetings and events as required by the Disaster Services Director.
• Comply with Salvation Army procedural requirements, including those set forth in the Employee Handbook, and all safety-related manuals.
• Perform other work-related duties as assigned.

Requirements

• Bachelor’s degree or at least three years of relevant social services case management experience in the social services field.
• Previous disaster experience a plus.
• Preferrably candidate will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

Qualifications

• Bilingual Spanish/English
• Knowledge of social service delivery systems
• Knowledge of the State of Washington and / or County support resources
• Ability to work with diverse populations of individuals and to be apply cultural competency skills
• Good organizational time-management and communication skills
• Possess the ability to work well independently as well as part of a team
• Detail oriented
• Self-motivated and able to work effectively and efficiently with a minimum of supervision
• Flexible
• Team player
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
• Must be proficient in typing, organizing, and filing
• Must have a working knowledge of budgeting and general knowledge of business protocols
• Must have a valid State of Washington driver’s license, be at least 21 years of age, and have the ability to pass Salvation Army MVR check and in-house driving test
• Complete and adhere to Protecting the Mission requirements and guidelines protecting minors and vulnerable adults, including the ability to pass a criminal background check
• Ability and willingness to keep information confidential

Skills and Abilities

• Knowledge of Microsoft Office operating system required with the required knowledge of Word and Excel; knowledge of Microsoft Access, PowerPoint, and Publisher, is helpful
• Demonstrated experience working with email software required; Lotus Notes, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate and effectively communicate over a telephone
• Ability to operate a desktop or notebook computer
• Ability to lift up to 40 lbs. (usually boxes or bags)
• Ability to access and produce information from a computer
• Ability to understand written (printed or handwritten) information
• Ability to operate a motor vehicle
• Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed

Benefits

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances. Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.