DISABILITY SERVICES COORD SR

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

About the role

The Senior Disability Services Coordinator provides administrative oversight for day-to-day operations including task assignments, coverage, and daily priorities. Identifies best practices related to disability claims management, FMLA guidelines, and commercial disability insurance. Stays abreast of industry laws and rules (HIPAA, FMLA, SSA, etc.). Maintains and updates forms and processes to simplify and enhance the timely delivery of service to patients and families.

• Serves as the liaison between patient, provider, and Patient Relations to address and resolve escalated grievances.
• Serves as the organizational expert for patients and families, as well as faculty and staff, for processes related to the completion of commercial disability and FMLA claims.
• Functions as the key intermediary between employees and employers, ensuring seamless information flow and documentation throughout the claims process.
• Fosters effective communication and collaboration with physicians and healthcare providers to clarify medical information, obtain supplementary details, and address any discrepancies pertaining to disability claims.
• Provides comprehensive guidance and support to patients, empowering them with an understanding of their rights and obligations under FMLA and commercial disability insurance policies.
• Utilizes expertise in conflict resolution and grievance handling to effectively address and resolve patient complaints associated with the disability claims process, consistently demonstrating empathy, professionalism, and a solution-oriented mindset.
• Maintains confidential records of disability claims, ensuring uncompromising adherence to HIPAA regulations and rigorous compliance with organizational policies.
• Processes applications for financial assistance through the departmental Patient Support Fund to assist eligible patients.
• Acts as a liaison for and has oversight of the tracking and utilization of various philanthropic funds.

Requirements

• Bachelor's degree in social/behavioral, Healthcare, Business, or related field of study.
• Minimum of two (2) years of experience working in a hospital, physician practice, or other healthcare setting with a social/behavioral, business, or insurance-related focus.

Skills

• Knowledge of medical terminology needed to accurately review medical records, complete claims, and assess eligibility for funding programs.
• Demonstrated experience with electronic medical records.
• Computer proficiency using multiple databases, with special emphasis on Microsoft Excel.
• Superior problem-solving, communication, interpersonal, and collaboration skills to identify and resolve complex claims discrepancies between patients, insurance companies, employers, and Moffitt physicians.
• Demonstrated ability to interpret and apply financial policies and use sound, independent decision-making when determining eligibility for departmental financial assistance programs and philanthropic fund programs.
• Ability to promptly and efficiently react to shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to work professionally and collaboratively with Moffitt physicians, staff, patients, and external entities such as insurance companies and employers.
• Ability to effectively serve as mentor and trainer to new staff.
• Ability to oversee daily operations and assignment of work to ensure all job functions are timely and accurately performed.

Preferred Experience

Four (4) years of experience working in a hospital or physician practice setting with a focus on disability/FMLA claims processing, insurance claims processing, and/or financial eligibility processes.

Pay

Salary Range: $19.65 - $29.94 per hour. Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.