Disability Representative

PRIMARY PURPOSE OF THE ROLE

To process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Responsibilities

• Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.
• Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
• Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Work environment requirements

• Physical: Computer keyboarding
• Auditory/visual: Hearing, vision and talking.
• Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.