Disability Customer Service Representative

About the role

The Customer Service Representative is responsible for handling the receipt of new cases, overseeing their processing, and interacting with clients.

Responsibilities

• Handle receipt of new cases and verify information and requests.
• Draft cases by entering information into the Dane Street system.
• Work with the client to gather any missing information necessary for processing the claim.
• Create a medical document listing as required by the client, adhering to specific special handling guidelines.
• Maintain and track cases to ensure timely completion.
• Assign/schedule new cases to physicians for review based on location, availability, guidelines, and client requirements.
• Ensure assigned physicians have no conflicts of interest with the cases they are reviewing.
• Update clients on the status of their cases and address any questions regarding referral information.
• Ensure proper documentation for specified cases is provided to the client.

Requirements

• Education/Credentials: An Associate's Degree preferred.
• Experience: Business experience in a healthcare and/or insurance setting is preferred.
• Skills: Good communication skills, critical thinking, time management, and computer literacy are essential.

Benefits

• Compensation Range: $15.00 - $21.00/hr USD
• Comprehensive benefits package including health insurance, retirement plans, and performance bonuses.
• Voluntary benefits such as life insurance, hospital indemnity, critical illness, accident indemnity, and pet insurance.
• Paid time off and 401k plan with a company match.
• Apple equipment and a media stipend for remote workspace.

About Dane Street

A fast-paced, Inc. 500 Company, Dane Street processes over 200,000 insurance claims annually for various clients. They provide customized Independent Medical Exams and Peer Review programs to assist clients in making appropriate medical determinations as part of the claims management process.