Disability Claims Specialist (Hybrid)

About the role

As a Disability Claims Specialist at Guardian, you will analyze policy language, medical, financial, and other claim documentation. You will apply critical thinking, investigative, and problem-solving skills to make objective claims decisions. This role requires resourcefulness in navigating complex situations and utilizing available tools, systems, and information to find thoughtful, effective solutions.

Responsibilities

• Analyze policy language, medical, financial, and other claim documentation
• Apply critical thinking, investigative, and problem-solving skills to make objective claims decisions
• Demonstrate resourcefulness in navigating complex situations and utilizing available tools, systems, and information to find thoughtful, effective solutions
• Communicate effectively and professionally in writing with a variety of audiences including customers, as well as medical, financial, legal resources, and other key stakeholders
• Engage in extensive phone communication with customers; comfort and professionalism in live conversations is essential
• Work independently with self-motivation while embracing collaboration when needed
• Maintain composure and direction in high pressure situations
• Utilize communication skills to meet the customer's needs, while demonstrating empathy, flexibility, responsiveness, and an action-oriented approach
• Travel to meet with customers in-person

Qualifications

• Bachelor's degree or high school diploma with equivalent work experience
• Demonstrate strong verbal skills for real-time conversations and equally strong written skills for clear, concise, and professional correspondence
• Intrinsically motivated with a strong sense of accountability
• Desire to engage customers with a solution-oriented mindset
• Strong analytical skills, with attention to detail
• Ability to navigate multiple systems, resources, and information streams simultaneously
• Experience with prioritizing competing deadlines
• Desire to grow and develop professionally through continuous learning and feedback
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Location & Schedule

The primary office location is Pittsfield, MA with a 3-days per week in office requirement (Tues - Thurs) with occasional travel to meet business needs. Monday and Friday are remote work days.

Pay

• Projected pay rate: $30.00 per hour
• 3% annual bonus target
• Salary range: $41,880.00 - $62,820.00