Disability Assistant

Responsibilities

• Answers incoming calls; assists customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system
• Processes incoming documents
• Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing
• Informs claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence and/or claims system when inquiry is received
• Updates claim notes with appropriate claim and certification information
• Affords assistance to Case Managers and Nurse Consultants as needed
• Fulfills all processes as laid out in the Standard Operating Procedures (SOPs), or as detailed in trainings/meetings
• Performs other projects and tasks as assigned

Qualifications

• The ideal candidate has 2 years of call center customer service experience
• A High School Diploma
• Strong interpersonal and helping skills along with assessment and problem-solving skills
• Excellent computer skills and the ability to work primarily online in a paperless environment
• Able to work full-time hours between 8:00am-7:00pm EST, Monday through Friday
• Strongly Preferred: At least two (2) years experience in Human Resources, Disability management and / or FML administration
• An Associate’s Degree