Disability Assistant

About the role

The Disability Assistant at TELUS Health supports the absence management program by communicating with claimants and employees regarding leave of absence applications, short-term disability reporting, and claim status inquiries. This role involves processing documents, ensuring claimant documentation is complete, and providing updates on claim statuses.

Responsibilities

• Answer incoming calls from claimants and employees to assist with leave of absence applications, short-term disability reporting, and claim status inquiries.
• Process incoming documents and review FMLA and STD documents to determine if all necessary information has been provided for claim assignment and processing.
• Inform claimants of required documentation, timelines, and claim statuses via phone, written correspondence, and claims system.
• Update claim notes with relevant claim and certification information.
• Aid Case Managers and Nurse Consultants as needed.
• Follow all processes outlined in Standard Operating Procedures (SOPs) and/or as detailed in training/meetings.
• Perform other projects and tasks as assigned.

Requirements

• 2+ years of customer-facing experience (call center, retail, or similar fast-paced customer service roles).
• High School Diploma.
• Strong interpersonal and helping skills, including assessment and problem-solving abilities.
• Excellent computer skills, particularly proficiency in working online in a paperless environment.
• Reliable high-speed internet connection and a quiet home workspace.

Qualifications

• 2+ years of experience in Human Resources, Disability Management, or FMLA Administration (a plus).
• Familiarity with absence management systems.
• Associate’s Degree (a plus).

Skills

• Customer Service Skills
• Interpersonal Communication
• Problem Solving
• Computer Proficiency

Benefits

• Flexible Work Environment
• Opportunities for Professional Growth
• Team-Based Culture

Pay

TBD

Schedule

Varies based on project demands and team schedules.