Director Wound Care

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. UNC Rex Healthcare is seeking an experienced nurse leader to manage the various Wound Care programs across the system in addition to supporting the VARN and Dialysis teams.

About the Role

The Director is responsible for the successful implementation and ongoing management and overall success of the inpatient and outpatient Wound Care Programs across a UNC Health region. This includes responsibility for operations; staff management; budget; reimbursement; quality management; performance improvement, patient experience, and marketing and sales.

Responsibilities

• Operations:
  • Responsible for the successful implementation and ongoing management of regional Wound Care Program operations, in conjunction with current evidence-based standards, protocols, guidelines, policies, and procedures for Program operations.
  • Ensures adequate space, equipment, supplies, and services for Wound Care Program.
  • Adapts existing operational manuals to develop customized Wound Care Program policies and procedures.
  • Accesses and analyzes existing data; develops monthly operations reports for Hospital Senior Leadership. Makes recommendations and takes action as appropriate to ensure continued success of Program.
  • Prepares Wound Care Audit semi-annually or annually for analysis and evaluation of Program status with Administrative Director, and develops and implements action plan for changes/improvements as appropriate.
  • Acts as member of Hospital leadership team, developing and maintaining client relationships that maximize success of Program for regional hospitals.
  • Assures Wound Care Program compliance with all applicable accreditation and governmental agencies (i.e., TJC), including conducting and documenting educational in-services/competencies necessary.
  • Organizes and conducts regularly scheduled Wound Care Center staff meetings to ensure open communication and enhance operational efficiencies.
  • Participates in workgroups as assigned to improve quality, operations, and/or experience metrics.
• Leading People:
  • Responsible for recruiting and hiring of staff for Wound Care Program.
  • Manages team including performance evaluations, performance management, staff development, and adherence to policies and procedures.
  • Leads people toward meeting the organization's vision, mission, and goals.
  • Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
  • Delegates assignments, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility.
  • Encourages workforce engagement by building a commitment to excellence.
  • Works collaboratively toward solutions that accomplish organizational objectives.
• Quality Management:
  • Monitors and ensures the accuracy and completeness of patient information entered into the database.
  • Responsible for adherence to Quality Management Program by appropriate clinical staff.
  • Ensures that treatment completions and healing outcomes fall within acceptable parameters.
  • Monitors and ensures timely review of clinical charts by appropriate nursing and medical staff.
  • Organizes, conducts, and reports on regularly scheduled Quality Management meetings with medical and clinical staff.
  • Monitors and ensures compliance with Wound Care policies.
• Finance:
  • Develops, implements, and monitors Program budget, ensuring that revenues, productivity, and profitability are attained.
• Reimbursement:
  • Develops effective relationships and maintains ongoing communications with hospital billing managers, financial counselors, and other key hospital reimbursement personnel.
  • Maintains the charge master.
  • Develops, implements, and monitors patient self-pay plans in conjunction with financial counselor and reimbursement coordinator if and where appropriate.
  • Ensures the timely and accurate entry of department charges.
  • Regularly audits random patient bills for accuracy and completeness.
  • Regularly communicates with physician office billing person to ensure appropriate reimbursement for the physician.
  • In conjunction with Reimbursement Department, works to obtain 3rd party payor coverage for services, procedures, and supplies via coordination of appeals and presentations.
  • Supports hospital efforts to maximize program reimbursement.
• Marketing & Education:
  • Develops, implements, and manages a marketing plan and budget.
  • Conducts sales calls to physicians and other potential referral sources.
  • Develops, schedules, and conducts presentations and in-services to targeted groups.
  • Conducts ongoing inter-departmental and hospital marketing activities.
  • Establishes and manages effective phone inquiry response system.
  • Develops, implements, and manages advertising and other promotional programs in conjunction with Hospital Marketing Department.
  • Interfaces with hospital marketing/PR Department available resources.

Requirements

• Education Requirements: Bachelor's degree in Nursing, Business, or Management.
• Licensure/Certification Requirements: Registered Nurse in the state of NC.
• Professional Experience Requirements: Previous healthcare experience in a Program operations setting.

Job Details

This is a full-time, onsite position located in Raleigh, NC. Standard hours per week: 40.00. Exempt from overtime.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System. This is not a State-employed position.