Director, Wausau Window Brand

Partnering closely with the Vice President and executive team, this role drives a full-service, customer-centric business focused on delivering exceptional outcomes across the entire customer journey, from project award through execution, project completion, and long-term customer retention.

Responsibilities

• Responsibility for P&L and the delivery of brand-level revenue, profitability, and growth targets.
• Partner with the Vice President and executive leadership to develop and execute strategic plans that strengthen market position and drive profitable growth.
• Align commercial and operational strategies to support customer success, growth with existing customers, and acquisition of new customers.
• Establish and drive performance metrics related to customer satisfaction, project execution, operational efficiency, revenue, and profitability.
• Identify and implement opportunities that improve business performance, customer value, and market position.
• Lead a customer-centric organization focused on delivering exceptional experiences from project award through project completion and post-project support.
• Provide direct leadership for Estimating, Client Services, Project Management, Drafting, and Order Management.
• Ensure successful execution of large, complex façade projects through effective project planning, risk management, resource allocation, customer communication, and cross-functional coordination.
• Align commercial, operational, engineering, manufacturing, and supply chain functions to achieve business and customer objectives.
• Serve as the senior executive contact for strategic customers and critical project escalations.
• Develop high-performing teams and future leaders through talent assessment, coaching, accountability, succession planning, and continuous improvement initiatives.
• Assess organizational capabilities and talent needs to ensure the business has the leadership, technical expertise, and execution capacity required to achieve strategic and operational objectives.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Lead organizational transformation and cross-functional business improvement initiatives that enhance scalability, customer experience, operational effectiveness, and financial performance.
• Build alignment across functions that have historically operated independently and establish an integrated operating model with clear ownership and accountability throughout the customer journey.
• Simplify processes, reduce internal handoffs, and remove organizational barriers that inhibit customer outcomes and business performance.
• Create clarity, alignment, and engagement while leading the organization through change.

Position Goals

• Support delivery of annual revenue, profitability, and growth objectives for Wausau Window & Wall.
• Improve customer satisfaction and retention throughout the project lifecycle.
• Strengthen coordination and execution across estimating, drafting, project management, order management, and client services functions.
• Grow market share within targeted architectural and commercial construction segments.
• Establish Wausau Window & Wall as the industry's preferred partner for complex façade and fenestration solutions.
• Build a culture of accountability, collaboration, and continuous improvement.
• Successfully transform the organization into an integrated, scalable, customer-centric business with end-to-end ownership of the customer experience.
• Support Architectural Metals in building a service-driven organization capable of sustainable long-term growth.

Requirements

• 10+ years leading complex commercial construction, architectural systems, façade, glazing, or related manufacturing projects or businesses.
• Experience leading multifunctional organizations.
• Experience with P&L ownership.
• Experience leading organizational change.
• Experience managing customer-facing operations.
• Knowledge and experience working in finishing and extrusion markets or related experience.

Skills

• Ability to prioritize multiple activities and meet established milestones and deadlines.
• Strong strategic and business leadership capabilities.
• Deep understanding of project delivery from order intake through project completion.
• Strong financial acumen with experience managing revenue, profitability, and business performance.
• Ability to build relationships and influence across customers, teams, and executive leadership.
• Proven ability to align teams and drive accountability across multiple functions.
• Excellent listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong mechanical orientation.
• Excellent organizational skills.

Schedule

Travel will be required 20%-30% to different Architectural Metals facilities and customer locations.

Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability).
• Incentive Plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Paid Time Off (Vacation and Sick Time).
• Paid Holidays.
• Tuition Reimbursement Program.
• Employee Assistance Program (EAP).
• Wellness Program.
• Training and Career Progression.