Director, Warehouse - SYGMA - US

About the role

The Director, Warehouse oversees all warehouse and distribution operations to ensure safe, efficient, and optimal utilization of facilities, equipment, and personnel. This role maintains areas in a safe and sanitary condition to meet federal, state, and company requirements and operates within financial and productivity guidelines.

Responsibilities

• Oversee, observe, and enforce all safety rules to eliminate accidents and injuries.
• Hire, train, develop, evaluate, and ensure accountability of the warehouse management team and associates.
• Serve as a role model of responsible, accountable, and effective leadership for operations.
• Maintain a work environment that recruits, retains, and supports all operations personnel.
• Execute processes for the selection, development, motivation, and evaluation of staff.
• Maintain knowledge and administer all company policies and procedures including training, communication, interviewing, associate discipline, and termination.
• Initiate and maintain sanitation programs for responsible areas.
• Maintain updated knowledge of company safety programs and OSHA regulations and adherence.
• Maintain working knowledge of all warehouse-related systems and processes.
• Maintain general knowledge of refrigeration systems.
• Collaborate with all RDC departments (Transportation, HR, Administration) and operational companies to achieve most efficient product flow and continuously drive best cost and service.
• Responsible for proper receiving, slotting, and shipping of products and maintaining accuracy and product quality, as well as productivity.
• Work effectively with the Senior Manager, Warehouse Standards, Systems, and Engineering to minimize warehouse shrink and maximize productivity with WMS configuration and execution.
• Foster an environment that encourages associate involvement, commitment to quality of work, and leadership for mutual benefit to the Company, associates, and customers.
• Ensure timely, consistent, and accurate maintenance of required associate records, evaluations, and related documentation, and ensure the operations management team is fully trained and effective in these processes.
• Ensure ongoing appearance, maintenance, and security of the warehouse and equipment.
• Support the safety effort by working with the safety department to resolve safety issues.
• Communicate and reinforce policies and procedures to ensure associates are trained in safety, job knowledge, and attainment of performance standards.
• Maintain effective working relationships between assigned management of all respective operations departments.
• Act as a problem solver for associate relations issues and department needs.
• Understand and comply with all applicable company policies and understand and ensure compliance with all applicable State/Federal laws, regulations, and policies.
• Support food safety policies, standard operating procedures, and prerequisite food safety control programs that meet legal and quality requirements and industry best practices as defined in our Food Safety Commitment documentation.
• Accept additional responsibilities or special projects as requested.

Qualifications

• Must be at least 18 years of age.
• Excellent written and verbal communication skills between associates, peers, and senior management.
• Ability to plan and organize work and time, analyze and disseminate numerical data, follow policies and procedures, possess basic math skills, and identify and solve problems.
• Basic knowledge of Microsoft suite (Word, Excel, PowerPoint, and Outlook).
• Ability to handle departmental issues, mitigate differences, and support direct reports.
• Demonstrated ability to plan and organize work and time, follow policies and procedures, identify and solve problems.
• Ability to foster a cooperative work environment with business partners and collaborate with multiple teams at multiple levels within the organization to achieve Company objectives.
• Ability to plan, develop, and coordinate multiple projects.
• Able to effectively perform in a multi-tasking environment with frequent interruptions.
• Able to effectively manage confidential information.
• Pass a physical assessment test.

Education and Experience

• High school diploma or General Education Degree (GED) is required.
• Bachelor’s Degree related to operations systems, business management, or related field is preferred.
• Food service knowledge preferred.
• A minimum of 10 years verifiable experience in various management/leadership roles in a distribution related industry or equivalent combination of education and experience is required.
• Working knowledge of warehouse management systems to include inbound, outbound, and inventory management processes.
• Conceptual understanding of labor management systems for operations.
• Experience in labor relations relative to effective management of operations associates.

Language Skills

• Must be articulate and possess effective written and verbal communication skills with individuals of broadly varying backgrounds and educational levels at all levels within the organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent, and to draw and interpret bar graphs.

Reasoning Ability

• It is expected that the incumbent will be able to work in a proactive manner, address issues, and solve problems by using previous education and experience in identifying appropriate actions.

Certificates, Licenses, Registrations

• Certification on material handling equipment is required, or the ability to become certified.

Physical Requirements of the Position

• While performing the duties of this job, the associate is regularly required to talk and hear, and to use hands and fingers to operate a computer keyboard and mouse. The associate frequently is required to sit. The associate is regularly required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Job duties are performed in a warehouse/operations environment with frequent time spent in an office environment. While performing the duties of this job, the associate is frequently exposed to varying temperatures to include the freezer, cooler, and dry warehouse locations, and exposed to extreme cold or heat. The associate is regularly exposed to fast-moving material handling equipment or other mechanical equipment. The associate may be exposed to wet and/or humid conditions, vehicle emissions, contained toxic or caustic chemicals, and outside weather conditions.

Work Hours

• This is a full-time position. The incumbent must have the ability to work a varying schedule which might include shift work (days or nights), weekdays or weekends, and some holidays. Work hours may vary or change based on departmental requirements.

Travel

• The position requires some travel to support the business needs of the RDCs and affiliate locations.