Director, VIP Sports- Customer Experience
About the role
We’re looking for a Director of VIP Customer Experience to serve as a key leader in development of the overall VIP program—leading from the front across people, players, and experiences. This role goes beyond traditional operations; it’s the “quarterback” for our top teams. You’ll work with our best hosts and clientele to elevate performance, execution, and service. You’ll operate at the intersection of player experience, team leadership, and operational development as we shape the future of the VIP Program. The role directly influences how we engage and grow our most important clients while building a high-performance culture across the VIP organization.
If you thrive in high-stakes environments, lead from the front, and want to build something impactful, this is the opportunity.
Responsibilities
- Lead the development and execution of the VIP program, ensuring exceptional service and experiences for top clients.
- Act as the primary liaison between VIP hosts, players, and senior leadership to drive performance and operational excellence.
- Shape the future of the VIP Program by integrating player experience, team leadership, and operational strategies.
- Build and sustain a high-performance culture within the VIP organization.
Direct Supervision
- Sports Sales
- Player Development
- Senior Executive Team