Director, U.S. Operational Excellence

Main Responsibilities

• Own end-to-end commercial planning (annual cycles, brand planning, field deployment) to ensure strategy translates into consistent execution across all U.S. BUs
• Align Sales, Marketing, and Operations to drive coordinated execution and eliminate gaps
• Standardize and improve planning processes to increase speed, quality, and decision-making
• Lead execution of field-facing activities (national sales meetings, brand planning, congresses, communications, fleet, logistics) across the U.S.
• Ensure operational readiness for launches and key initiatives across Business Units
• Optimize vendors and spend to deliver high-quality execution with cost efficiency
• Drive consistency and scalability of field execution practices
• Identify and remove operational barriers to improve field productivity and experience

Operational Excellence, Systems & Governance

• Own field operations processes, systems, and governance to enable scalable, compliant execution
• Define and track KPIs to drive performance and continuous improvement
• Establish SOPs and standards to ensure consistency across all field activities
• Persistently partner cross-functionally to improve ways of working and execution effectiveness

Leadership & Team Management

• Lead a multi-functional operations team
• Set priorities aligned to commercial goals and business impact
• Drive a culture of accountability, collaboration, and continuous improvement
• Influence cross-functional stakeholders to ensure aligned execution

Knowledge & Experience

• 12+ years of experience in pharmaceutical field operations, commercial operations, or business operations with an advanced degree; or 15+ years with a Bachelor’s degree
• Strong understanding of U.S. commercial model, field execution, and operational processes
• Proven ability to drive operational excellence, planning processes, and execution support at scale

Compensation

The annual base salary range for this position is $177,000 - $260,000. This job is eligible to participate in our short-term incentives program. At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.