Director, Training and Compliance
Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
About the Role
Under the direction of the Sr Director, Sales Enablement, this person will direct the activities of Independent Agency (IA) training and operations to develop and build a high-performing IA team. Leads the development, implementation, and execution of the IA training strategy, applying to both IA channel employee onboarding and agent training to position GEICO’s products, services, and team as a differentiator against competition. The end result is an IA training strategy that drives engagement, quote activity, and written premium growth.
Responsibilities
- Builds and/or develops a training team designed to focus on the needs of the Independent Agency (IA) channel while partnering with Corporate L&D to align strategy and resources.
- Leads and coordinates the development and effective execution of the basic and ongoing IA training strategy and deployment with both internal team and agency plant.
- Identifies needs within IA training programs for both audiences and creates solutions to support each audience.
- Audits existing training curriculum and adjusts content, materials, and delivery methods to fit the unique needs and approach of the Independent Agency (IA) audience.
- Develops effective multi-modal delivery methods and learning journeys to meet different IA segmentations including but not limited to National Accounts, new agency staff, and commercial specialists.
- Works with regional training management to manage an effective selection and development process for line trainers and regional training management.
- Works with Senior Directors, Product, and Corporate Learning to execute training strategy.
- Manages qualitative and quantitative research projects to provide insight into root causes of key sales and service performance problems and works with regional management to initiate actions to improve productivity, quality, and customer service through training.
- Measures effectiveness through post-training production lift, behavior change, utilization, and engagement to drive agent readiness and productivity.
- Communicates and coordinates Diversity and Inclusion assignments and expectations to leadership, and coordinates with the Diversity and Inclusion department.
- Prepares department business plans, staffing projections, and budgets; requisitions supplies and materials necessary for efficient operation; and reviews plans and budgets periodically to achieve cost reduction where possible.
- Assists sales team and managers in staff readiness by creating a blueprint of IA-specific training.
Requirements
- Bachelor’s degree
Pay
Annual salary range: $113,775.00 - $212,175.00. The above range is a general guideline. Multiple factors are taken into consideration to arrive at the final salary, including but not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education, training, work location, as well as market and business considerations.
Benefits
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.