Director, Trade Services

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

About the role

FTI Consulting is seeking an experienced Director with 8+ years of hands-on trade compliance and international trade experience to support the delivery of Trade Services engagements. The Director is a hands-on trade compliance professional responsible for performing complex client work while overseeing assigned activities performed by other team members. The role provides technical direction, reviews work and deliverables, manages assigned workstreams, interacts directly with clients, and ensures accurate, timely, and well-documented delivery. The role will work across areas such as customs, tariff classification, valuation, country of origin, tariff mitigation, Foreign-Trade Zones (FTZs), duty drawback, import operations, and related compliance requirements.

Responsibilities

• Perform and oversee day-to-day and project-based trade compliance activities in accordance with client requirements, FTI methodologies, and applicable laws and regulations
• Perform and review complex tariff classification, valuation, country-of-origin, tariff mitigation, FTZ, duty drawback, and import compliance activities
• Review customs entries, trade data, commercial documentation, broker data, and other transactional records for accuracy and compliance
• Prepare and review workpapers, calculations, reconciliations, reports, procedures, and other client deliverables
• Direct and review the work of Senior Trade Services Specialists, Consultants, and other team members
• Manage assigned workstreams, including priorities, deadlines, deliverables, service levels, and quality
• Work directly with clients, customs brokers, logistics providers, and other stakeholders to obtain information and resolve issues
• Identify complex, recurring, or high-risk compliance issues and determine appropriate escalation
• Support client implementations and managed services by performing assigned activities and overseeing team execution
• Identify process deficiencies and recommend improvements to trade compliance processes, controls, and procedures
• Perform quality-control reviews and ensure work meets established technical and quality standards
• Support engagement leadership with client communications, issue resolution, scope management, and identification of additional client needs

Requirements

• Bachelor’s degree in business, international business, supply chain, economics, finance, or a related field, or equivalent experience
• 8+ years of hands-on experience in U.S. customs, trade compliance, import operations, or related international trade activities
• Strong knowledge of U.S. customs requirements and experience applying them to complex transactions and processes
• Hands-on experience across multiple areas of trade compliance, such as tariff classification, valuation, country of origin, tariff mitigation, FTZs, duty drawback, or import operations
• Experience independently performing complex trade compliance work and directing or reviewing the work of others
• Strong analytical, research, technical judgment, and problem-solving skills, including the ability to identify and escalate compliance risks
• Strong client-facing communication skills and ability to work effectively with clients, brokers, and internal teams
• Ability to manage multiple assignments, priorities, deadlines, and deliverables in a fast-paced consulting environment
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Willingness to travel up