Director Total Rewards

About the role

Tic Solutions is seeking a Director, Total Rewards to assist in setting the strategic direction of Acuren Compensation and Benefits. The role will oversee the Compensation function and Total Rewards design for Acuren, including performance management and employee recognition. Additionally, this position will lead and direct the planning of day-to-day operations of group benefits programs for the U.S., including group health, dental, vision, pharmacy, short-term and long-term disability, life insurance, flexible spending plan, 401(k) plan, and retirement plan, as well as appropriate benefits for Canadian employees.

Responsibilities

• Assist in the design, communication, and implementation of a Compensation and Benefits strategy aligned with Acuren's business strategies and objectives to provide cost-effective and quality programs.
• Collaborate with business leaders and other support functions such as IT, HR, and Finance to achieve Acuren's business goals and objectives for Acuren employees.
• Manage the administration of benefits by overseeing and managing the company benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, 401(k) plans).
• Assist with appropriate Canadian group benefits.
• Manage benefits administrator by planning, scheduling, and directing work.
• Act as Privacy Officer for health plans as dictated by HIPAA.
• Serve on Benefits Committee and Retirement Committee.
• Lead successful annual open enrollment for appropriate Acuren employees.
• Manage and oversee COBRA and terminations, employee benefit changes, adding and removing of beneficiaries, disability changes, accident and death claims, 401K rollovers, QDROs, QMCSOs, distributions, loans, hardships, and compliance testing for 5500s.
• Oversee the maintenance of employee benefits files and updating of employee payroll records.
• Provide analytical and technical support in the delivery of the benefits programs offered through the employee benefits online portals.
• Examine possible plan design changes for benefit harmonization and cost-effectiveness.
• Gather employee data and oversee the processing of monthly billings and the preparation of divisional cost accounting for payment of carrier bills for all group plans.
• Audit the accuracy and performance of functions performed by benefits staff.
• Provide reports to CHRO with analysis data for current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs and identify the company's stance.
• Perform internal and external plan audits, ensuring benefits plans and programs are managed in compliance with plan documents and related state and federal guidelines.
• Document and maintain administrative procedures for assigned benefits processes.
• Assists in the management of the benefits plan renewal process and broker negotiations with carriers for renewal.
• Develop and maintain non-union compensation structure and associated plans through: Managing compensation functions including survey participation, job evaluation, salary structure, incentive plan design, and associated initiatives for non-union matrices.
• Provide leadership and counsel to the Compensation Manager on the following: Development, implementation, and administration of compensation programs procedures. Evaluation of job descriptions, classes, titles, etc. to ensure appropriate placement in the salary structure and maintenance of the job evaluation matrix. Research of compensation trends and participation in, or conducting surveys to ensure competitive positioning of the organization's compensation processes and programs. Creation or revision of job families and interrelated salary bands/progression processes. Compliance of programs with all relevant local, state, and federal legislation. Oversight of non-union salary adjustments to ensure consistency and equity.
• Develop and maintain organizational performance management and recognition programs by: Assessing the effectiveness of current performance management and recognition programs (i.e. service awards) in achieving organizational objectives. Identifying best practices and benchmarks in organizational recognition and developing appropriate recommendations for modifications to align with business goals. Effectively managing and collaborating with vendors and external partners, including managing performance of contracts to ensure maximum value of services is delivered. Educating broader HR team and business leaders with respect to program principles, application, and delivery.

Requirements

• Bachelor’s degree in human resources and/or Business, with a minimum of 15 years of experience in Total Rewards, specifically managing Compensation and Benefits plans and teams.
• Effective planning and priority setting, to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Strong analytical skills and a thorough knowledge of plan designs.
• Ability to understand, evaluate, and make judgments on proposals (RFPs).
• Knowledge of benefits contract language.
• Knowledge of Compensation data analysis.
• Knowledge of all pertinent federal and state regulations, filing, and compliance requirements, both adopted and pending, affecting employee benefits programs, including ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, COBRA, and Social Security and DOL requirements.
• Excellent communication and organization skills.
• SHRM-CP and CEBS professional designations preferred.

Benefits

• Competitive salary
• Medical, dental, vision, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Company Overview

At Tic Solutions, we do work that matters. As a leading provider of critical asset integrity and engineering solutions, we help keep essential industries operating safely, reliably, and efficiently across North America and beyond. From infrastructure and energy to industrials and renewables, our work supports the communities where we live and work every day. With more than 11,000 employees across 200+ locations, Tic Solutions combines global scale with local expertise, creating opportunities for employees to build meaningful careers while making a real impact. Our teams are driven by safety, innovation, collaboration, and technical excellence, and we are committed to investing in our people through growth opportunities, hands-on experience, and a strong culture of support and accountability. Whether you are in the field, in operations, or supporting the business behind the scenes, you will be part of a team focused on solving complex challenges and delivering high-quality solutions for our customers.