Director-Technology - Salesforce

About the role

Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.

Responsibilities

• Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes
• Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture
• Embed AI/ML, automation, and generative AI into core platform design and development
• Design and manage large-scale data migrations (ETL, data quality, validation, and governance)
• Build real-time and batch data pipelines for billing, usage, and customer data
• Define API and integration strategy (REST, event-driven, middleware) across enterprise systems
• Integrate Salesforce with BSS/OSS, billing, network, and operational platforms
• Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting
• Enforce security, IAM, and compliance with data privacy and telecom regulatory standards
• Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality
• Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption

Requirements

• 10+ years in enterprise architecture, including Salesforce transformation leadership
• Proven experience migrating legacy systems to Salesforce at scale
• Deep expertise in Salesforce architecture, data modeling, and performance optimization
• Strong telecom domain experience (BSS/OSS, billing, network systems integration)
• Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)
• Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications
• Experience handling high-volume, real-time data processing environments
• Salesforce Certified Application Architect or System Architect
• Salesforce Platform Developer II
• Bachelor’s degree (BS/BA) desired in Computer Science or 10+ years of related experience

This position requires office presence of a minimum of 5 days per week and is located in Alpharetta, Georgia or Plano, Texas. No relocation is offered.

Pay

Individual starting salary within the range of $188,100.00 - $316,000.00 USD Annual may depend on geography, experience, expertise, and education/training.

Schedule

• 40 hours per week
• Regular time type
• Based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Long Term Grants and Deferred Compensation