Director, Technical Consultant

About the role

You will lead and own Ramp’s entire post-sales Technical Consultant (TC) organization, playing a pivotal role in driving the onboarding, activation, and ongoing success of our customer partnerships.

• Oversee the full Technical Consultant team, a group of highly skilled experts with deep knowledge of Ramp’s products, industry standards, accounting practices, and ERP systems.
• Own the development and execution of strategies that build trust and confidence with customers, guiding your team to unlock key technical activation milestones and lead complex integration workflows.
• Work closely with Ramp’s Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals.
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp.
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling.
• Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices.
• Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated.

Requirements

• 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles.
• 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment.
• Bachelor’s degree in computer science, engineering, business, finance, accounting, or a related field.
• Proficiency in IdP, HRIS, and/or ERP solutions.
• Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred.

Qualifications

• Exceptional communication, organizational, and project management abilities.
• Strong skills in engineering, system design, and technical specification writing.
• A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment.
• Proven ability to lead and inspire a team, driving results and fostering a collaborative culture.