Director, Tech Enablement

Responsibilities

• Own 24/7 operational responsibility for all production systems, platforms, and services
• Establish and manage daily operational health checks, system dashboards, and service reviews
• Lead Major Incident Management (MIM) with defined escalation paths and incident commander playbooks
• Manage Tier 1–3 operational support teams across infrastructure, cloud, network, SRE/DevOps, and application operations
• Help lead the Change Advisory Board (CAB) and enforce change management guardrails
• Enforce clear MTTA/MTTR targets for high-severity events
• Drive capacity monitoring across cloud and data center environments

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as ITIL, CompTIA, or cloud platform certifications (AWS, Azure, or Google Cloud) preferred
• Proven experience in IT operations, service management, or infrastructure support
• Strong understanding of SLOs/SLAs and incident management best practices
• Experience with change management, patch management, and vulnerability remediation

Benefits

• Operational responsibilities across diverse technology domains
• Emphasis on IT service management best practices
• Focus on both operational excellence and continuous improvement
• Opportunity to manage cross-functional teams and initiatives
• Involvement in strategic planning and resource allocation

Pay

$135,000 – $160,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available