Director System Throughput & Platform Optimization

Location: HonorHealth Corporate, Scottsdale, AZ. Travel to hospital locations as needed.

About the Role

The Director, System Throughput & Platform Optimization leads enterprise-wide initiatives focused on improving end-to-end system throughput, operational efficiency, and platform-enabled performance across the care continuum. This role serves as the operational owner for throughput optimization platforms and their adoption, translating enterprise priorities into practical, measurable operational improvement. A defining feature of the role is continuity of ownership, maintaining consistent focus on platform optimization, adoption, and sustainment to support durable performance improvement over time.

Responsibilities

• System Throughput & Operational Improvement:
  • Provide system-wide leadership for operational improvement initiatives focused on patient throughput, capacity creation and optimization, and efficiency across inpatient and ambulatory environments.
  • Partner with hospital operations, executive and senior leaders, nursing leaders, physicians, and other stakeholders to assess current state workflows and identify opportunities to improve patient flow.
  • Analyze throughput processes and performance to identify variation or constraint and lead the design and implementation of improvements that deliver measurable operational benefit.
• Platform Ownership & Optimization (Qventus and Related Tools):
  • Serve as the operational product owner for throughput optimization platforms, including Qventus.
  • Translate operational needs into prioritized platform use cases aligned with throughput and capacity goals.
  • Ensure platforms are configured, optimized, and sustained to reflect real-world clinical and operational workflows.
  • Monitor platform performance and utilization to inform ongoing refinement and optimization.
• Change Enablement & Adoption:
  • Partner with hospital operations, executives, ancillary services, frontline leaders, and providers to drive adoption of throughput tools and associated workflow changes.
  • Provide practical guidance, education, and enablement to support consistent and effective use of tools within daily management routines.
  • Lead and support deployment of throughput optimization solutions using data, workflow assessment, and platform utilization insights.
• Executive & Provider Partnership:
  • Collaborate closely with executive leaders to advance system-level throughput priorities and improvement efforts.
  • Prepare and present clear, actionable insights on throughput performance, platform impact, and opportunities for continued improvement.
  • Serve as a trusted thought partner to site and system leaders on operating model considerations, workflow design, role clarity, and sustainment approaches.
  • Support productive vendor partnerships to ensure accurate, actionable data use and alignment with the EMR and clinical workflows.
• Continuous Improvement & Measurement:
  • Establish and lead repeatable improvement cycles tied to throughput and efficiency outcomes.
  • Track progress, outcomes, and lessons learned in partnership with analytics, operations, and transformation teams to support sustained performance improvement.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Engineering, Nursing, or a related field.
• Minimum of 15 years of experience leading large-scale operational and process improvement initiatives in healthcare environments.
• Strong understanding of inpatient and ambulatory operations, patient flow, and throughput principles.
• Demonstrated ability to work effectively with executive leaders, operational leaders, and providers.
• Proven capability to translate complex operational challenges into practical improvement solutions.

Qualifications

• Experience serving as a product owner or operational lead for healthcare technology platforms (preferred).
• Familiarity with throughput optimization tools such as Qventus or similar platforms (preferred).
• Lean, Six Sigma, or other formal process improvement training or certification (preferred).
• Experience working in a matrixed, system-level healthcare organization (preferred).

Schedule

Monday–Friday, day shift.