Director System Throughput & Platform Optimization

Responsibilities

• Provide system wide leadership for operational improvement initiatives focused on patient throughput, capacity creation and optimization, and efficiency across inpatient and ambulatory environments
• Partner with hospital operations, executive and senior leaders, nursing leaders, physicians, and other stakeholders to assess current state workflows and identify opportunities to improve patient flow
• Analyze throughput processes and performance to identify variation or constraint and lead the design and implementation of improvements that deliver measurable operational benefit
• Serve as the operational product owner for throughput optimization platforms, including Qventus
• Translate operational needs into prioritized platform use cases aligned with throughput and capacity goals
• Ensure platforms are configured, optimized, and sustained to reflect real world clinical and operational workflows
• Monitor platform performance and utilization to inform ongoing refinement and optimization
• Partner with hospital operations, executives, ancillary services, frontline leaders, and providers to drive adoption of throughput tools and associated workflow changes
• Provide practical guidance, education, and enablement to support consistent and effective use of tools within daily management routines
• Lead and support deployment of throughput optimization solutions using data, workflow assessment, and platform utilization insights
• Collaborate closely with executive leaders to advance system level throughput priorities and improvement efforts
• Prepare and present clear, actionable insights on throughput performance, platform impact, and opportunities for continued improvement
• Serve as a trusted thought partner to site and system leaders on operating model considerations, workflow design, role clarity, and sustainment approaches
• Support productive vendor partnerships to ensure accurate, actionable data use and alignment with the EMR and clinical workflows
• Establish and lead repeatable improvement cycles tied to throughput and efficiency outcomes
• Track progress, outcomes, and lessons learned in partnership with analytics, operations, and transformation teams to support sustained performance improvement

Qualifications

• Minimum of 15 years of experience leading large scale operational and process improvement initiatives in healthcare environments
• Strong understanding of inpatient and ambulatory operations, patient flow, and throughput principles
• Demonstrated ability to work effectively with executive leaders, operational leaders, and providers
• Proven capability to translate complex operational challenges into practical improvement solutions