Director, Supply Chain Technology

Essential Responsibilities

• Lead the development and execution of Supply Chain IT strategy aligned with business goals and enterprise IT direction.
• Identify and implement technology solutions that optimize warehouse operations, inventory management, transportation, and vendor integration.
• Contribute to a multi-year roadmap that enables scalability, efficiency, and continuous improvement across the supply chain ecosystem.
• Drive adoption of modern technologies to enhance distribution center operations, logistics, and final mile delivery capabilities.
• Leverage automation, analytics, and emerging technologies to improve service levels, reduce costs, and increase operational visibility.
• Continuously assess industry trends and introduce innovative capabilities to improve supply chain performance.
• Own end-to-end delivery of Supply Chain IT solutions, including backlog management, prioritization, and execution.
• Lead cross-functional teams to deliver projects on time, within scope, and on budget.
• Define business requirements, success criteria, and KPIs to ensure solutions meet operational needs.
• Resolve delivery risks and proactively manage scope, resources, and timelines.
• Oversee core supply chain platforms, including Warehouse Management Systems (WMS/TMS), and final mile delivery solutions.
• Ensure high system availability and performance across distribution centers and logistics operations.
• Partner with Logistics & Operations teams to enhance processes across receiving, inventory, picking, staging, shipping, routing, and delivery execution.
• Collaborate with infrastructure teams to ensure reliable, secure, and scalable systems supporting supply chain operations.
• Manage vendor relationships and facilitate QBRs to support application platforms, hardware, and third-party services.
• Ensure effective integration across ERP and supply chain systems to enable seamless data flow and operational efficiency.
• Ensure delivery of secure, compliant, and reliable technology solutions aligned with enterprise standards.
• Establish governance practices, KPIs, and performance tracking to ensure operational excellence.
• Partner with InfoSec and IT leadership to maintain strong controls and data integrity across all supply chain systems.
• Build strong relationships with Supply Chain leadership and business stakeholders to understand priorities and translate them into actionable technology solutions.
• Act as a trusted advisor, providing guidance on system capabilities, trade-offs, and strategic direction.
• Facilitate communication between business and IT to ensure alignment and successful outcomes.
• Lead and develop a high-performing team of IT professionals and external partners supporting Supply Chain systems.
• Foster a collaborative, accountable, and results-oriented team culture.
• Coach team members, set clear objectives, and ensure alignment with organizational goals.

Non-Essential Responsibilities

• Support Company initiatives and continuous improvement efforts.
• Participate in professional development and knowledge-sharing activities.
• Contribute ideas that enhance team performance and organizational effectiveness.

Education and Experience

• Bachelor's Degree in IT, Computer Science, Supply Chain, or related field required.
• Master's Degree preferred.
• 7+ Years of IT experience with a focus on Supply Chain systems and operations required.
• Experience delivering solutions with WMS/TMS, ERP integrations, logistics systems preferred.
• Proven track record of leading technology initiatives supporting distribution centers and transportation operations preferred.
• Experience working in cross-functional environments with business & IT stakeholders preferred.

Skills

• List Supply Chain Technology Expertise: Deep knowledge of WMS, TMS, OMS, ERP (e.g., Microsoft D365), and logistics platforms.
• Strategic Thinking & Execution: Ability to translate business strategy into actionable IT roadmaps.
• Agile Delivery & Supply Chain Technology Management: Strong experience managing backlogs, priorities, iterative delivery, and system upgrades.
• Leadership & Team Development: Proven ability to lead and develop high-performing teams both direct reports and cross-functional project teams.
• Vendor & Stakeholder Management: Strong partnership and communication skills across internal and external stakeholders, facilitate QBRs.
• Operational Excellence: Focus on system performance, uptime, continuous improvement and DC efficiencies.
• Security & Compliance Awareness: Understanding of enterprise security and compliance, data and AI governance requirements.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Compensation Competitive Salary range of $185,000 - $200,000 * depending on qualifications and experience.
• For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
• Pay amount does not guarantee employment for any particular time.
• EEO/Vet/Disability.