Director, Student Support Services

About the role

The Director of Student Support Services manages the Student Support Services TRiO program at Cameron University. The director is responsible for the administration and oversight of program and personnel that ensure the efficient, equitable, and student-centered delivery of program services. This position supervises full-time and part-time professional and classified staff. The Director of Student Support Services reports to the Director of Sponsored Programs. Funding: This is a grant-funded position; continued employment is dependent on continuation of the grant award for the institution. Cameron University is a state-supported regional institution located in Lawton, Oklahoma, offering undergraduate and graduate degrees, with master's-level programs in business, behavioral sciences, and education; baccalaureate programs in over forty disciplines; associate degrees in many other studies. The proximity to Fort Sill contributes to cultural diversity and cooperative opportunities; the Lawton/Fort Sill community exceeds 100,000 and lies near the Wichita Mountains Wildlife Refuge.

Responsibilities

• Compliance: Maintain knowledge of federal and state laws and regulations related to postsecondary education, the U.S. Department of Education, and the TRiO program; develop and manage budgets per federal guidelines and university policy; collect and analyze program evaluation data and submit annual performance reports; assess program activities and participate in university assessment; assist with submission of federal, state, and institutional reports; write program grant proposals.
• Management: Perform administrative duties including budget maintenance; personnel hiring, development, and evaluation; departmental assessment; oversee and assist in student recruitment coordination; guide staff in developing activities that help students overcome barriers to postsecondary success; work with advisors to monitor student progress; oversee and assist the two tutorial lab directors.
• Service: Ensure participants are served efficiently, courteously, and respectfully in compliance with federal regulations; participate in staff development programming and campus functions, serve on university committees; assist participants with completing and submitting the FAFSA as needed; correspond with participants offering advice, resources, or referrals to other campus resources; perform other duties as assigned.
• Collegiality: Professionally and efficiently execute Cameron University’s commitment to student success; work collaboratively with campus and community stakeholders; assist students and supporters with accessing resources to make college attendance affordable; provide presentations on program opportunities; advise the Director of Sponsored Programs on program performance.

Staff Supervised

• Assistant Director (1)
• Academic Advisor (2)
• Administrative Assistant (1)
• Writing Lab Director (1)
• Math Lab Director (1)
• Student Workers/Tutors (multiple)

Minimum Qualifications

• Master’s degree required in higher education, psychology, or related fields
• Three (3) to five (5) years’ experience in higher education
• Five (5) years’ administrative experience
• Budgeting experience
• Previous work experience in TRIO or related programs
• Background in successfully overcoming barriers similar to those confronting the project’s target population

Preferred Qualifications

• Previous experience with federal grant writing and/or implementation
• Experience working with diverse and varied student populations including low socioeconomic status (SES), first generation, and other populations impacted by barriers to participation in higher education
• Two years of experience in higher education
• Experience working with student information and/or case management software
• Three years of administrative and supervisory experience

Pay

Salary range: $45,000