Director, Strategy & Operations
About the role
The Director of Strategy & Operations will build, maintain, and scale Stepful’s surgical services programs. They will develop and execute innovative initiatives to accelerate enrollment, student retention, and program scale. This role requires collaboration across Product, Sales, Customer Success, and Operations teams to ensure regulatory compliance and exceptional student experiences.
Responsibilities
- Own the end-to-end program delivery of surgical services programs, potentially expanding to other programs
- Develop and execute innovative initiatives and experiments to accelerate enrollment, student retention, and program scale
- Collaborate regularly with Curriculum, Product, Policy, Sales, and Customer Success teams to meet regulatory and client needs
Requirements
- Passionate about helping students change their lives through access to education
- Thrives in a fast-paced, ambiguous environment
- Highly analytical, using a structured approach to problem-solving
- Excellent communicator, both written and verbal
- Expert collaborator who leads through influence and coordinates diverse stakeholders
- Willing to go above and beyond to achieve successful outcomes
- Quick learner through experimentation
- 7+ years of experience, preferably in an operational role at a high-growth startup
Qualifications
- Experience in healthcare or EdTech
- Leadership experience in managing clinicians, program directors, or instructors
- Experience with remote educational delivery methods
Skills
- Strong leadership and management skills
- Ability to work independently and as part of a team
- Strategic thinking and problem-solving abilities
- Excellent communication and interpersonal skills
Benefits and Compensation
Meaningful equity stake
Subsidized medical, dental, and vision insurance plans
401(k) plan
Flexible spending accounts (FSA), Health Savings Accounts (HSA), and commuter benefits
Learning stipend
Open vacation policy, including 15 days of paid time off annually
15 work-from-anywhere days
Observation of 10 public holidays in 2026
Target base salary range: $180,000 - $210,000
Individual pay may vary based on experience, internal pay equity, and other relevant business considerations
Stepful is committed to equal opportunity and does not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristics.