Director, Strategic Accounts - Health Systems

About the role

The Director, Strategic Accounts - Health Systems will lead the regional Customer Success team, focusing on building long-term relationships with key decision-makers at large healthcare systems. This role requires 5-10 years of experience in sales, account management, or customer success, preferably in the healthcare industry. A bachelor’s degree is required, with a master’s or PhD being advantageous. Key responsibilities include developing comprehensive account plans, acting as a trusted advisor, identifying new business opportunities, and fostering a seamless customer experience.

Responsibilities

• Build and maintain long-term relationships with key decision-makers at large, strategic healthcare systems.
• Develop comprehensive account plans with clear goals and strategies to maximize revenue potential.
• Act as a trusted advisor, providing expert insights on how SOPHiA GENETICS solutions help customers achieve their desired outcomes.
• Identify and drive new business opportunities within assigned accounts, leading contract negotiations to mutually beneficial outcomes.
• Own regular customer business reviews and champion a seamless cross-functional customer experience.
• Develop KOL relationships and leverage their expertise to build brand awareness and support organizational goals.

Requirements

• 5–10 years of experience in sales, account management, or customer success, primarily in the healthcare industry.
• Bachelor’s degree or equivalent required; Master’s or PhD a plus.
• Strong skills in strategic planning, verbal and written communication, and project management.
• A deep understanding of complex product positioning and the ability to tailor solutions to meet client needs.
• Experience with CRM utilisation and reporting.
• A proactive, analytical self-starter who thrives in a cross-functional, deadline-driven environment.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage, company-matched 401K, short and long-term disability insurance, commuter benefits, paid vacation, sick days, and public holidays.
• Company culture focused on innovation, collaboration, and a commitment to making a positive impact in healthcare.
• Opportunities to work with a diverse team and contribute to the company's mission of using AI to improve healthcare decisions.

Pay

The starting salary range for this role is $112k - $204k, depending on experience and qualifications. The range is subject to change based on the level or location of the role.

Schedule

The Director, Strategic Accounts - Health Systems will work a 3-day per week onsite schedule in Boston, with the possibility of remote work.

Contact

To apply, send your resume and any supporting information to [TA team email]. For additional support for accessibility, please contact the TA team directly.