Director, Strategic Accounts

One platform, built for how the hospitality industry actually runs. MAJC connects operators and workers to reduce churn, improve retention, and empower teams with 24/7 personalized support.

About the role

MAJC is transforming the hospitality industry by providing a unified platform for hiring, training, and retaining talent. As a key member of our team, you’ll contribute to a product designed to:

• Match workers and operators based on skills, shift fit, and culture—not just keywords
• Offer free, portable MAJC Trading Cards for every hospitality worker, ensuring their skills and certifications travel with them across jobs
• Provide Academy courses with real certifications that land on workers’ profiles
• Foster a moderated community where peers and operators connect and share knowledge
• Deliver 24/7 AI-powered support for policy, recipes, scheduling, and shift challenges

Why it matters

• 72% annual hospitality worker churn rate (BLS, 2025)
• 780K open hospitality jobs (BLS JOLTS, Feb 2026)
• 3.9% monthly quits in hospitality (BLS JOLTS, Feb 2026)
• $6,700 average cost to replace one worker (Cornell Center for Hospitality Research)
• $65,325 annual churn cost per location (15 employees, 65% churn rate)

MAJC exists to address these challenges by providing tools that reduce churn, improve retention, and support workers and operators alike.

How it works

• Jobs: Hire based on skills, shift fit, and culture with a per-seat subscription—no per-click bidding wars.
• Academy: Five-minute lessons with real certifications that update on workers’ MAJC Trading Cards.
• Community: Moderated channels for workers and operators to connect and share insights.
• Hospitality AI Agent: 24/7 support for policy, recipes, scheduling, and shift challenges—no 45-day cutoff.

Pricing

Free for team members. Subscription-based for operators at $4.99 per operator seat per month, with unlimited matches and no hidden fees.

Built for hospitality, by hospitality

• 100+ hospitality experts contributing to the platform
• 18+ interactive hospitality courses
• 4 connected products on one profile (Jobs, Academy, Community, AI Agent)

Testimonials

• “MAJC is transforming hospitality by giving leaders the tools, mentorship, and community they need to build stronger, more sustainable teams.” — Andrew Zimmern, Chef, Author, Restaurateur, and Television Personality
• “MAJC helps hospitality professionals grow. Through upskilling and leadership development, it gives teams the tools for long-term success.” — Sarah King, Chief People Officer, Darden Restaurant Group
• “MAJC reshaped how I lead. The mentorship gave me practical tools, real confidence, and a community that supports both personal growth and better leadership.” — Erika Bongort, Chef and Certified Cheese Professional
• “Being part of MAJC feels like belonging. The supportive community and shared experiences have led to real connections that last beyond the program.” — Amy Hammond, Restaurant Manager and Hospitality Trainer

MAJC Trading Card

Your skills, certifications, and work history in one portable profile. Free for every hospitality worker, with no premium upcharges or app-store tiers. Your MAJC Trading Card travels with you when you change jobs, and you choose what work history carries forward.

Example Profiles

• Andrea Simmons | Bar Manager | 7 years of experience
  • Strengths: Cocktail program, cost control, floor mentor
  • Work style: Heads-down prep, talkative on the floor, coaches by example, tracks pour costs weekly
  • Looking for: Bar Manager, Beverage Director, or Independent venue roles (full-time)
  • Growth goal: Move from bar manager to beverage director within 18 months, with a sommelier track on the side
  • Background: Maison Premiere (Brooklyn), The Long Island Bar (Brooklyn), Troutbeck (Amenia)
  • Fun fact: Serves her grandfather’s Negroni recipe at the bar—same proportions, same gin, since 1994
• Marcus Reyes | Sous Chef | 9 years of experience
  • Strengths: Line lead, wood-fire, menu R&D
  • Work style: Leads by example on the line, writes prep lists the night before, keeps the pass quiet during rushes
  • Looking for: Sous Chef, Chef de Cuisine, or wood-fire kitchen roles (full-time)
  • Fun fact: Keeps a pocket notebook of every 86 and fire drill from the last three years—still uses it on new menus
• Sofia Tran | Lead Barista | 5 years of experience
  • Strengths: Espresso program, training, latte art
  • Work style: Patient trainer on the bar, opens with dial-in, closes with tasting notes the team can repeat
  • Looking for: Lead Barista, Coffee Director, or training-focused café roles (full-time)
  • Fun fact: Judged a regional latte-art throwdown and still pulls practice shots before every shift