Director, Spare Parts

About the role

Lead the operational strategy and performance of PALFINGER’s North American spare parts business across multiple product lines and distribution centers. In this highly visible leadership role, you will be accountable for parts availability, inventory strategy, pricing, distribution, customer satisfaction, and profitability while driving profitable growth of our aftermarket business. Work cross-functionally with Sales, Service, Procurement, Manufacturing, Product Management, dealers, and customers to develop and execute strategies that maximize equipment uptime and deliver industry-leading service levels. Collaborate closely with international counterparts to advance strategic initiatives, operational excellence, and digital transformation.

Responsibilities

• Lead and execute the North American spare parts strategy, establishing business plans, budgets, and performance targets aligned with company growth objectives.
• Oversee inventory strategy and supply chain performance, balancing service levels, inventory investment, forecasting accuracy, and parts availability across the network.
• Direct spare parts distribution operations across multiple locations, driving operational excellence, productivity improvements, quality standards, and cost optimization.
• Partner with dealers, service organizations, and customers to enhance parts availability, improve customer experience, and support aftermarket solutions.
• Build and develop a high-performing organization while leading digital transformation initiatives that leverage SAP, analytics, automation, and inventory management technologies.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Engineering, Operations Management, or a related field; MBA preferred.
• 10+ years of progressive experience in aftermarket, service parts, supply chain, distribution, or heavy equipment operations.
• 5+ years of senior leadership experience managing multi-site or national supply chain and distribution operations.
• Strong financial acumen with experience managing budgets, inventory investments, pricing strategies, and business performance metrics.
• Proven success leading inventory optimization, distribution network strategies, ERP systems (preferably SAP), and dealer-supported business models.

Benefits

• Competitive compensation of $135-165K plus annual bonus.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state).
• Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.