Director, Software Implementation

Responsibilities

• Oversee programs ranging from quick-turn pilots to multi-year digital transformation initiatives.
• Serve as the accountable owner for client success and satisfaction during implementation.
• Ensure seamless interaction of multiple ACE products within complex enterprise environments.
• Lead the design and implementation of new operating models, workflows, and governance processes.
• Shape cross-product strategy and prioritize interoperability through enterprise implementation insights.
• Collaborate with contributors across ACE product, engineering, cloud, and services teams — and where relevant, with broader Certara functions — to deliver the best outcomes for clients.
• Diagnose end-to-end workflows across ACE ecosystem (P21 → MDR → Phoenix Cloud → AI Reports → TFL Studio).
• Identify and escalate product or interoperability gaps; propose solutions supported by client use cases and strategic objectives.
• Support co-development initiatives involving feasibility, scope, value, and strategic alignment.

Qualifications

• 7+ years leading enterprise software implementation programs, ideally in scientific, clinical, or regulated domains.
• Demonstrated ability to lead and develop direct reports while driving alignment across cross-functional teams in matrixed organizations.
• Strong stakeholder management skills; ability to serve as trusted advisor to senior executives.
• Understanding of data standards, metadata systems, workflow automation, or scientific computing ecosystems.
• Proven ability to guide major organizational change and drive adoption.
• Strategic thinker able to diagnose cross-product gaps and propose systemic solutions.
• High resilience, adaptability, and comfort with complexity.