Director Software Engineering Management

About the Role

As a Director of Engineering, you will lead teams architecting and building assistive and autonomous AI-native products to transform IT service and operations management. This role spans large-scale distributed systems, data ingestion, context creation, agentic harnesses, cost optimization, and feedback loops, requiring a blend of technical leadership, architectural judgment, and iterative experimentation.

Responsibilities

• Lead and grow engineering teams for ITSM/ITOM products, addressing AI-native evolution and value realization.
• Own technical strategy, set architectural direction, and ensure quality and reliability.
• Hire, coach, and develop engineers, tech leads, and managers, fostering inclusive, high-performing teams.
• Drive evidence-based decision-making through experimentation and data-driven outcomes.
• Evolve current solutions toward AI-native capabilities, identifying opportunities for agentic patterns and autonomous workflows.
• Diagnose and address value realization gaps in existing agentic products.
• Establish architecture patterns, engineering standards, and operating rhythms for your domain.
• Collaborate across teams to share learnings and accelerate adoption of successful patterns.
• Work with stakeholders in Product, Design, Security, Operations, Sales, and Customer Success to align on roadmaps and priorities.

Qualifications

• 15+ years of engineering experience, including 5+ years leading and managing teams.
• Strong experience with large-scale distributed systems, enterprise platforms, or cloud-scale infrastructure.
• Deep understanding of system design for scale, reliability, observability, and security.
• Proficiency in Java, Python, or similar programming languages.
• Proven ability to define technical direction and translate product strategy into engineering plans.
• Demonstrated success in hiring, developing, and retaining engineering talent.
• Ability to lead through technical credibility and build alignment across organizations.
• Experience with AI-powered products, automation platforms, or agentic systems is strongly preferred.
• Familiarity with enterprise service management, IT operations, or related domains is a plus.

Why Join Us

• Shape the AI-native future of the Service Operations Business Unit product portfolio.
• Build and lead teams delivering foundational capabilities for enterprise service delivery and automation.
• Define how AI agents, automation, and human workflows create safer, more reliable operations.
• Collaborate with teams focused on craftsmanship, quality, and meaningful customer impact.

Pay

We offer a base pay of $183,600 - $321,300, plus equity (when applicable), variable/incentive compensation, and benefits. Compensation varies based on qualifications, skill level, and work location.

Benefits

• Health plans
• RRSP Plan with company match
• ESPP
• Matching donations
• Family and medical leave programs
• 20 days of annual vacation, accrued every pay period at 6.67 hours