Director, Small and Medium Business Payment Transformation

About the role

The Director, SMB Card Adoption & Payment Transformation will accelerate the transition of small and medium businesses from cash, check, and ACH payments to card-based solutions.

Responsibilities

• Define and own the SMB card conversion strategy focusing on replacing cash, check, and ACH flows with card-based solutions.
• Identify target segments, industries, and use cases with the highest potential for card substitution.
• Build and maintain a clear multi-year roadmap aligned to SMB and payments growth priorities.
• Lead initiatives that increase card adoption, activation, and spend at scale.
• Partner with Product to shape offerings addressing SMB needs such as cash flow, controls, reconciliation, and ease of use.
• Collaborate with Sales, Channels, and Partnerships to embed card-led strategies into acquisition and portfolio management.
• Pilot, measure, and scale initiatives driving sustained behavior change.
• Leverage data, research, and SMB feedback to understand payment behaviors and switching barriers.
• Track competitive and fintech trends impacting SMB payment choices.
• Translate insights into differentiated value propositions and prioritize initiatives.
• Align stakeholders across product, marketing, analytics, risk, operations, and technology.
• Define KPIs tied to conversion, usage, spend growth, and profitability.
• Communicate progress, results, and recommendations to senior leadership.

Requirements

You are a pragmatic change agent who thrives on turning long-standing behaviors into meaningful growth. You combine a strong sense of urgency with the discipline to operate effectively inside a complex organization, and you are energized by driving visible, measurable impact.

Qualifications

• SMB obsessed: Deep, hands-on understanding of small and medium businesses—how they run, how they manage cash flow, and how they make payment decisions. Empathy for their constraints and clarity on what truly motivates behavior change.
• Driven by momentum and a sense of urgency: Operate with pace, move ideas into action quickly, prioritize what matters most, and push through obstacles to keep initiatives moving forward.
• Catalyst for transformation: Motivated by shifting entrenched behaviors, particularly moving legacy payment flows (cash, check, ACH) toward modern, card-based solutions. See both the customer value and the growth opportunity in that shift.
• Commercially sharp: Naturally connect customer needs to business outcomes. Identify high-value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth.
• Influential leader: Lead through influence, not hierarchy. Bring together product, sales, marketing, and operations partners around a shared goal and clear execution plan.
• Data-guided, customer-grounded: Balance quantitative insight with qualitative understanding, using both to prioritize, make decisions, and tell a clear story to senior leaders.
• Ownership mindset: Act like an owner—take accountability for outcomes, learn quickly, and continuously raise the bar for results.

Skills

• Strategic thinking and execution.
• Customer-centric approach.
• Collaborative leadership.
• Data analysis and interpretation.
• Change management and implementation.

Benefits

• Comprehensive insurance package.
• Flexible spending accounts.
• Parental leave.
• Personal days.
• U.S. holidays.
• 401(k) with a best-in-class company match.
• Tuition reimbursement.

Pay

$179,000 - $305,000

Schedule

Full-time