Director, ServiceNow - Certified System Administrator

Responsibilities

• Lead ServiceNow client implementations including multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Provide strategic architectural vision for ServiceNow implementations that align with client needs, business goals, and industry standards.
• Utilize deep technical knowledge of ServiceNow capabilities and stay up-to-date with platform enhancements and updates.
• Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries.
• Oversee the management and development of specific solution areas within the ServiceNow platform, ensuring they meet evolving client needs and market demands.
• Manage engagements according to KPMG’s financial/cost management policies.
• Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness.
• Maintain key customer relationships and cross-sell other KPMG service offerings as well as maintaining satisfaction and good standing.
• Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.

Qualifications

• Minimum eight years of recent experience in ServiceNow technology consulting; experience leading and managing systems integration projects, ensuring alignment with strategic objectives and delivering high-quality results.
• ServiceNow Certified System Admin (CSA) or Certified Technical Architect (CTA) certifications preferred.
• Bachelor's degree from an accredited college/university in an appropriate field.
• Verified success in leading five (5) or more ServiceNow projects, ensuring alignment with strategic objectives and delivering high-quality results.
• Excellent analytical, data analysis and presentation skills; excellent problem-solving abilities and strategic thinking; ability to present complex technical information to diverse audiences, including executives.
• Travel as needed.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

Prefered benefits include:

• Comprehensive, competitive benefits package
• Medical and dental plans
• Vision coverage
• Disability and life insurance
• 401(k) plans
• A robust suite of personal well-being benefits to support your mental health
• Personal Time Off per fiscal year
• Calendar of holidays to be observed during the year
• Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work

For additional salary ranges by city outside of CA, see this link.