Director, Service Line (CVI) - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

About the role

The Service Line Director (CVI) is responsible for the strategic, operational, and financial oversight of a service line across Keck Medicine of USC, and community practices. This role provides leadership for operational budgets, program planning, and the effective allocation of human and material resources.

Responsibilities

• Provide operational leadership for ambulatory practices, supporting shared governance and ensuring high-quality, coordinated, and patient-centered care delivery.
• Partner with executive, clinical, and physician leadership to align care models, policies, and procedures with organizational standards and regulatory requirements.
• Oversee access and clinic operations, including scheduling, staffing models, room utilization, and patient flow, to optimize provider productivity and patient experience.
• Career Development and Ongoing Management of Annual Operating Budgets, analyzing variances and leveraging financial data to improve care delivery efficiency.
• Support practice growth through space planning, facility expansion, acquisitions, and integration initiatives, including participation in due diligence and transition planning.
• Maintain effective communication and serve as a liaison between ambulatory services, department leadership, and medical group partners to ensure alignment and continuity of care.
• Ensure open lines of communication amongst the staff, physicians, and other departments.
• Serve as a coach and mentor.
• Identify and implement cross-training and changes in staff design and task distribution which promotes a more effective method of service delivery, ensuring that the care is safe, legal, and customer service oriented.
• Facilitate the training of staff and physicians and assure we optimize the use of software platforms and digital technologies.
• Works with Human Resources to ensure that a workable staffing plan is in place for areas reporting to his/her position so that the areas remain able to deliver good care.
• Responsible for selecting and retaining qualified clinical and administrative staff to carry out the service lines goals in accordance with USC Care Medical Group philosophy and the organizational objectives.
• Ensures management staff understand basic wage and hour laws, federal and state local laws and regulations and work with human resources to ensure compliance.
• Provide support and training to leaders regarding union contracts.
• Work with USC Care Medical group in understanding staffing needs of organization; responsible for all employee activity such as hiring, promotions, performance evaluations, compensation and performance management.
• Conduct regular meetings with leadership team and participate in appropriate huddles.
• Responsible for business development activities for the service line including hospital collaborations, physician outreach, continuing medical education programs and community outreach.
• Oversees existing and potential joint ventures or partnerships within the service line.
• Ensures the implementation of strategic business plans that aligns with the service line’s vision, strategic plans, and goals and monitors performance.
• Ensure compliance with quality, regulatory, and financial metrics (e.g., TJC, MIPS), including oversight of registration, billing, documentation, and audit readiness.
• Policies and procedures are in place to support scope of services.
• Achieve compliance with governing regulations, Title 22, and JCAHO requirements, defining and maintaining the standards of practice while ensuring consistency with the hospital standards.
• Contribute to the development and implementation of performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree In related field.
• 5-7 years Operational experience in a healthcare facility preferably with a blend of outpatient and inpatient or ancillary experience.
• Proficient in MS Office, Outlook and HRMS System.
• Proficient verbal and written communication skills.
• Capable of communicating with all levels of employee-administrative to staff.
• Critical thinking skills.
• Able to function independently and as a member of a team.
• Excellent analytical, problem-solving, planning and evaluation skills.

Preferred Qualifications

• Master’s degree In related field in progress or completed.
• 3 years Operational oversight or experience in cardiovascular service line (e.g. cath lab, cardiology, cardiac surgery, etc.).