Director, Selling Partner User Experience

About the role

The Director of Selling Partner User Experience leads the strategic vision and design standards for all seller-facing tools across Amazon's global stores. This role defines the north star for how sellers interact with Amazon, owns UX for key Selling Partner Experience Outcomes (SXOs), and establishes quality standards that ensure consistency and excellence across the seller ecosystem.

Responsibilities

• Deliver a world-class multi-channel selling experience by enabling sellers to capture customer demand across agentic shopping experiences and empower them to manage their listings across all stores from a single, unified interface.
• Create a cohesive, seamless selling experience through data-backed recommendations and foundational multi-channel capabilities.
• Scale the next-generation selling experience by leading UX design for NextGen Selling (NGS), the modern replacement of an old Seller Central interface, while accelerating seller productivity through Canvas, an AI-powered agentic business partner.
• Drive AI/ML integration, including generative AI and intelligent personalization, to deliver dynamic, consumer-grade experiences at scale.
• Promote the highest-quality product catalog by making it easy for sellers to create strong selection early in their journey and automatically improve their listing quality over time.
• Own UX for core seller workflows including registration, onboarding, listing, inventory management, fulfillment, payments, and customer messaging, representing most of the Seller Central traffic.
• Influence hundreds of applications across dozens of Director and VP-led teams through frameworks, standards, and governance mechanisms.
• Champion the highest-quality product catalog by making it easy for sellers to create strong selection early in their journey and automatically improve their listing quality over time.
• Drive Seller Satisfaction Across the Seller Experience, by owning UX for core seller workflows including registration, onboarding, listing, inventory management, fulfillment, payments, and customer messaging, representing most of the Seller Central traffic.

Requirements

10+ years of UX design experience with at least 5 years leading organizations of 40+ people
Experience setting strategic vision and driving alignment at VP and SVP levels
Deep expertise in end-to-end UX design for complex, multi-modal products
Demonstrated ability to influence stakeholders without direct authority
Strong background in information architecture, interaction design, and content strategy
Experience creating and implementing design systems and standards at scale
Exceptional communication and executive presentation skills
Track record developing senior design talent and building high-performing teams

Qualifications

• Experience in ecommerce or B2B SaaS business models
• Background creating organizational frameworks that drive change across business units
• Proven ability to establish governance mechanisms and quality standards at scale
• Experience with behavioral UX metrics and measurement frameworks
• Multi-year strategic planning with demonstrated business impact
• Background coaching and mentoring senior design leaders
• Experience balancing consensus-building with decisive action

Skills

• Experience in ecommerce or B2B SaaS business models
• Background creating organizational frameworks that drive change across business units
• Proven ability to establish governance mechanisms and quality standards at scale
• Experience with behavioral UX metrics and measurement frameworks
• Multi-year strategic planning with demonstrated business impact
• Background coaching and mentoring senior design leaders
• Experience balancing consensus-building with decisive action

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Not specified