Director, Security, Threat Management

Director-level position responsible for directing the development of KP’s threat management strategy, plan, and process to enable effective and timely response to identified threats and facilitate a threat management case management workflow. Champions an organizational design for a shared service-based function leading threat management duties across the enterprise and provides influence and consultation in the development of the larger organizational or business strategy. Directs threat management program operations, promotes engagement with stakeholders and business partners, and ensures a deep understanding of risks affecting personnel and businesses. Oversees processes for forecasting and responding to direct threats, supports service delivery teams in developing response protocols, ensures training in evidence-based, data-driven threat assessment, and champions best practices within threat management teams. Serves as a subject-matter expert and trusted source to executive leadership, establishing and maintaining engagement with agencies, industry associations, and security experts to drive innovation and best-in-class threat management programs.

Responsibilities

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others.
• Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.
• Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs.
• Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams.
• Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives.
• Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.
• Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues.
• Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources.
• Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Monitors and prevents security incidents by:
  • Planning, developing, and implementing strategic, large-scale, region-wide programs to detect criminal violations or hazardous conditions in order to reduce crime, limit property loss, improve safety of physicians, employees and members, and minimize liability.
  • Developing relationships with internal department stakeholders and collaborating with local and regional law enforcement and other government agencies to better assess security risks and respond to incidents and inquiries.
  • Ensuring that compliance plans are robust and attending to continuous improvement of plans.
  • Holding teams accountable for driving security and risk assessments, consulting with management to identify and mitigate liability and risks.
  • Using strategic thinking, expert judgment, and discretion to drive resolution of highly complex escalated issues using multidisciplinary methods.
• If applicable to the role, supports facility access control plan by:
  • Developing guidelines for facilities access control, which may include key control, ID badge management, locking and unlocking doors, providing emergency and after-hours access as appropriate, providing escorts to sensitive areas, traffic control, and vendor/patient/visitor/personnel access management.
  • Working with leadership to promote accountability for compliance with access control plan.
• If applicable to the role, develops strategy for security and threat incident response by:
  • Maintaining general awareness of all current emergencies, disasters, and other incidents at facilities, with consideration for their impact and severity, driving communication across teams.
  • Influencing strategy and/or holding teams accountable for appropriate and effective response to incidents, emergencies, disasters, burglaries, and uncooperative or combative individuals.
  • Developing selected strategies for emergency response (e.g., lockdown procedures), based on the known risks.
  • Developing and leading incident response training programs for security staff, employees, and physicians.
  • Overseeing security incident investigations.
  • Using advanced subject-matter expertise to oversee improvements based on security incident analyses.
  • Orchestrating efforts to compile information on potential internal and external threats and facilitating strategic planning to minimize threats with local Threat Management Team.
  • Gathering, reviewing, and disseminating internal and external safety/threat-related intelligence to facilitate improvements in incident response.
• Complies with safety and security policies and procedures by:
  • Using expert knowledge of safety and security laws, regulations, policies, procedures, and standards to develop security strategies and concepts and champion the dissemination and implementation of the strategies and concepts.
  • Developing and leading training programs for security staff, employees, and physicians.
  • Driving a culture of continuous improvement and ensuring department policies are updated, as needed.
  • Influencing and developing standards and holding Security managers accountable for appropriate application of knowledge and skills learned through training.
• If applicable to the role, drives continuous improvement of security systems by:
  • Championing, creating, and implementing long-term plans to integrate cutting-edge security technology design standards into new construction, renovation, and/or life cycle replacement projects in accordance with organizational initiatives.
  • Ensuring teams' needs are met in adapting to security technology changes and ensuring effective collaboration with internal stakeholders (e.g., Information Technology, Risk Management).
  • Leading teams to conduct industry analysis and ensuring best practices are applied.
  • Serving as a subject-matter expert to align teams' recommendations for security solutions for new construction, renovation, and/or life cycle replacement projects with region-wide and national strategic plans.
  • Defining and communicating processes and procedures for maintaining and actively monitoring alarms, detection devices, and other physical security devices.

Requirements

• Minimum six (6) years of experience establishing and managing threat management projects/programs.
• Minimum six (6) years of experience in a role supporting senior leadership, optimizing projects/programs through continuous improvement to effectively align people (staffing), processes, and technology.
• Minimum three (3) years of experience engaging and aligning stakeholders through formal change management processes.
• Bachelor’s degree in Behavioral/Mental Health (e.g., Psychology, Social Work, Counseling, etc.), Nursing, Health Care, Public Administration, Business, Public Health, Disaster Management/Response, Forensic Sciences, or related field AND minimum ten (10) years of experience in consulting, project management, data analytics, behavioral threat assessment and management, clinical operations, or a directly related field.
• Driver’s License (California) required at hire.

Preferred Qualifications

• Four (4) years experience using structured professional judgment approach to behavioral threat assessment and management practice.
• Five (5) years experience in program transformation initiatives.
• Four (4) years experience providing evidence-based, data-driven behavioral threat assessment and management case assessment and management consultation services.
• Five (5) years experience interpreting and applying regulatory requirements.
• Membership in Association of Threat Assessment Professionals (ATAP) or similar professional organization.
• Certified Threat Manager (CTM).
• Four (4) years experience working with intermediate Excel functions, including VLOOKUP, pivot tables, and formulas.
• Master’s degree, or equivalent, or higher in Law Enforcement, Business Administration, Public Policy, Healthcare Management, Criminal Justice, Corporate Security, Security Management, or related field.

Skills

• Core: Ambiguity/Uncertainty Management, Attention to Detail, Business Knowledge, Communication, Constructive Feedback, Critical Thinking, Cross-Group Collaboration, Decision Making, Dependability, Diversity, Equity, and Inclusion Support, Drives Results, Facilitation Skills, Health Care Industry, Influencing Others, Integrity, Leadership, Learning Agility, Organizational Savvy, Problem Solving, Short- and Long-term Learning & Recall, Strategic Thinking, Team Building, Teamwork, Topic-Specific Communication.
• Functional: Evidence Management, Project Management, Strategic Program Management, Threat Intelligence, Threat Management, Threat Management Case Management, Threat Management Risk Assessment, Workplace Violence Prevention, Accountability, Adaptability, Business Process Improvement, Closed Circuit Television Equipment, Compliance Management, Cost Optimization, Crisis Incident Management, Delegation, Discretion, Emergency Code, Emergency Response and Recovery, Employee/Labor Relations, Event Security Procedures Strategy, Execution Excellence, Executive Protection, Interpersonal Skills, Investigation Case Files, Investigation Procedures, Investigations, Keying System, Mentoring and Coaching, Preservation of Evidence, Safety Trend Analysis, Safety and Security Laws, Security Incident Response Procedures, Security Management/Operations, Security Strategy, Trespass Procedures, Workplace Safety Awareness, Written Communication.

Pay

$206,300 - $266,970 / year

Schedule

• Full-time
• Standard worker location: Remote
• Scheduled Weekly Hours: 40
• Shift: Day
• Workdays: Mon, Tue, Wed, Thu, Fri
• Working Hours Start: 08:00 AM
• Working Hours End: 05:00 PM
• Travel: Yes, 25%