Director, SDS Authoring Services

About the role

At 3E, we help organizations navigate complex chemical, workplace, and product safety requirements through trusted regulatory intelligence, software, and services. We are seeking a Director, SDS Authoring Services to lead the transformation of our global On-Demand Authoring business.

Responsibilities

• Lead Operational Transformation
• Modernize the Authoring Services operating model to improve agility, scalability, efficiency, and customer outcomes.
• Shift operational management from reactive execution to proactive, data-driven decision making.
• Build operational visibility through metrics, dashboards, and performance signals that identify emerging risks before they impact customers.
• Champion the evolution of service delivery through automation, AI-enabled workflows, and continuous process improvement initiatives.
• Optimize Global Service Delivery
• Lead global On-Demand Authoring operations, ensuring high-quality service delivery aligned with contractual commitments and customer expectations.
• Drive measurable improvements in on-time delivery, backlog health, customer satisfaction, quality performance, and operational efficiency.
• Balance dynamic supply and demand across global resources, proactively responding to fluctuations in workload and customer requirements.
• Implement stronger operational controls, governance, and prioritization processes to improve throughput and reduce service delays.
• Strengthen Customer and Commercial Alignment
• Partner closely with Account Management and Customer Success teams to identify and address customer risk earlier in the lifecycle.
• Establish stronger communication channels between delivery and commercial teams to proactively manage customer expectations and mitigate renewal risks.
• Collaborate with Sales, Product, Pricing, and Delivery stakeholders to support growth, retention, and service innovation.
• Build High-Performing Teams
• Lead, coach, and develop a team of Authoring Project Managers and operational leaders across a globally distributed organization.
• Foster a culture of accountability, collaboration, inclusivity, and continuous improvement.
• Empower leaders to make decisions, solve problems, and drive results while maintaining alignment to organizational objectives.
• Create an environment where teams actively identify friction points, surface ideas, and contribute to operational improvements.
• Drive Business Performance
• Contribute to budgeting, forecasting, cost management, and profitability initiatives.
• Use operational and financial data to optimize resource allocation and improve business outcomes.
• Develop KPIs that connect service performance, customer experience, operational efficiency, and commercial results.

Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Biotechnical Science, or a related field.
• 8+ years of experience in SDS authoring, chemical regulatory consulting, product stewardship, or a related field, including 7+ years of leadership experience managing global teams and developing people leaders.
• Strong knowledge of global regulatory frameworks, including GHS, OSHA, ADR, DOT, IATA, and IMDG.
• Experience leading global SDS authoring operations, including managing high-volume workloads, balancing resource capacity and customer demand, and delivering services across multiple regions.
• Experience with SDS authoring platforms such as SAP, MSDgen, WERCS, ProSteward, or similar systems.
• Demonstrated success leading operational improvements, organizational change, and large-scale regulatory or customer-driven projects.
• Proven ability to use data and metrics to identify trends, solve problems, improve performance, and drive business decisions.
• Experience developing and coaching SDS Authors and team leaders in a fast-paced service environment.
• Strong business acumen, including experience managing budgets, operational performance, and service delivery metrics.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to navigate ambiguity and drive results in a dynamic, evolving environment.