Director, Scrum Master

Role Overview

The Scrum Master is a key role within Circana's Global Operations team, embedded in the Deepcurrents initiative. Reporting to the Vice President of AI & Intelligent Automation Delivery, this position drives the continuous delivery of AI use cases and Intelligent Automation solutions using Scrum methodology. The Scrum Master ensures operational teams can rapidly ideate, build, and release automation capabilities that advance Circana's zero-touch, AI-enabled operating model.

Job Responsibilities

• Agile Facilitation: Lead and facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Ensure meetings are focused, time-boxed, and outcome-driven with a particular focus on sprint-based delivery of AI use cases and automation builds within the Operations team.
• Impediment Removal: Proactively identify, track, and resolve impediments that block the delivery of AI use cases or automation releases. Escalate systemic issues — such as data access gaps, tooling limitations, or cross-team dependencies.
• Coaching & Mentorship: Coach team members, Value Stream Process Owners, and stakeholders on Agile and Scrum principles. Champion a growth mindset and support the continuous development of Agile maturity across the organization.
• Metrics & Reporting: Track and communicate key Agile metrics including velocity, sprint burndown, cycle time, and team health. Provide data-driven insights to the VP and leadership to inform planning and decision-making.
• Dependency & Risk Management: Identify and manage cross-team dependencies and delivery risks. Collaborate with Program Managers and Release teams to ensure alignment and smooth execution across Agile Release Trains or program increments.
• Continuous Improvement: Drive retrospective action items and foster a culture of inspect-and-adapt. Lead initiatives to improve team processes, delivery practices, and ways of working across the Agile portfolio.

Requirements

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field; Master’s degree preferred.
• Certification: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master (SSM) certification required.
• Experience: 5+ years as a Scrum Master or Agile Coach, with at least 2 years supporting technology, data, or operations teams delivering automation or AI-driven solutions. Demonstrated experience running Scrum ceremonies for continuous delivery pipelines. Familiarity with AI/ML project delivery lifecycles and intelligent automation programs is strongly preferred.

Technical Skills

• Proficiency in Agile tools such as Jira, Azure DevOps.
• Working knowledge of intelligent automation technologies such as RPA, OCR, ETL pipelines, and AI/ML platforms (e.g., Power Automate, Copilot Studio, Python, Airflow, or equivalent).
• Understanding of CI/CD principles and how they apply to automation and AI use case deployment in operational environments.

Leadership and Soft Skills

• Strong servant leadership mindset with the ability to influence without authority.
• Exceptional communication, facilitation, and conflict resolution skills.
• Ability to foster psychological safety, team cohesion, and a culture of accountability.
• An analytical and data-driven approach to continuous improvement.

Other Requirements

• Experience working in data analytics, market research, or SaaS environments preferred.
• Willingness to travel as needed (up to 10%).

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote, United States.