Director, SAP Technology Lead - Supply Chain

Primary Purpose

The Director, SAP Technology Lead - Supply Chain serves as the senior authority for SAP and related supply chain solutions, playing a vital role in delivering ADUSA's Retail Spine ERP transformation. This position is responsible for overseeing the comprehensive design, delivery, implementation, and ongoing support of inventory, warehousing, transportation, and fulfillment functions using SAP S/4HANA and associated platforms, such as CAR, EWM, and TM.

Duties & Responsibilities

• Strategic Leadership & Transformation Execution
• Provide strategic leadership and ownership of SAP Supply Chain delivery on RISE with SAP S/4HANA Cloud, from Fit-to-Standard design through deployment, stabilization and post go-live support.
• Act as the technical authority for Clean Core and SAP Best Practices, ensuring solutions are cloud-compliant, upgrade-safe, and aligned to SAP and retail supply chain standards.
• Partner with the Business counterpart to translate business strategy into scalable SAP functional and technical designs, governance models, and operating standards that enable digital, high-performance supply chains.
• Lead solution architecture and cross-functional integration decisions, ensuring SAP capabilities evolve with operational needs and remain aligned to enterprise supply chain strategy.
• Own delivery outcomes across the System Integrator and SAP RISE ecosystem, holding all partners accountable for scope execution, solution quality, and business results.
• Drive end-to-end delivery accountability across internal teams and external partners, proactively managing risks, dependencies, performance metrics, and corrective actions to ensure on-time, on-quality execution.
• Ensure RISE environments, transports, and testing strategies align to SAP Activate and enterprise DevOps standards.
• Functional, Technical System Design & Process Integration
• Lead the detailed SAP S/4HANA functional and technical design and configuration across relevant modules, including solution architecture, configuration workbooks (IMG), data objects, interfaces, and enhancements-ensuring alignment to Fit-to-Standard and Clean Core principles.
• Translate business requirements into executable system designs, including process flows, functional specifications, test scenarios, and deployment-ready configurations.
• Ensure seamless upstream/downstream integration with Merchandising, Finance, POS, and Omnichannel platforms.
• Drive data and process standards across master data, valuation, planning, and execution.
• Deliver reporting, analytics and AI capabilities integrated with SAP on RISE.
• Team Leadership & Ways of Working
• Provide inspirational leadership and direction for a purpose-driven team, with direct accountability for talent management activities including recruiting and leading a high performing team, developing technical and functional capabilities through targeted upskilling programs, conducting performance management, and retaining critical expertise throughout the multi-year transformation journey.
• Upskill and coach internal IT teams and SMEs on cloud mindset, Clean Core, and SAP Best Practices.
• Establish clear roles, responsibilities, governance structures, decision-making frameworks, and engagement cadences across key stakeholders within and outside the transformation program.
• Change Management & Communication
• Partner with transformation change management and communications leads to develop and execute targeted messaging strategies addressing organizational change impacts.
• Engage with business leaders to co-create transition roadmaps, align on deployment wave sequencing, define stabilization success criteria, and establish realistic expectations for capability rollout timelines and business benefits realization.
• Lead executive and governance committee presentations and business readiness assessments, translating complex technical concepts into business value narratives that resonate with C-suite stakeholders.
• Identify and manage operational risks, proactively proposing mitigation strategies.
• Performance Monitoring & Post-Go-Live Support
• Define and track functional success metrics (e.g., system adoption and operational continuity).
• Lead cutover planning, stabilization governance, and lessons-learned cycles following deployment.
• Ensure successful implementation of store go-live, including training, SOPs, and escalation procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline required; Master's degree in Business, Technology, or Supply Chain preferred.
• 12-15+ years of progressive SAP experience with deep focus on supply chain domains, including senior leadership roles on large-scale SAP S/4HANA transformation programs in retail, grocery, consumer goods, or distribution-intensive environments.
• Proven hands-on architecture and functional expertise across SAP S/4HANA MM, EWM (embedded and decentralized), TM, SD, and related supply chain components, with proven experience designing and integrating end-to-end processes spanning procurement, inbound logistics, warehouse operations, transportation, inventory management, omnichannel fulfillment, and order-to-cash.
• Proven track record leading full-lifecycle SAP transformations (strategy through stabilization), including blueprinting, design authority, build oversight, testing governance, cutover planning, and post-go-live optimization.
• Experience operating in complex, high-volume retail supply chain environments (distribution centers, automation, store replenishment, BOPIS, ship-from-store) with strong understanding of operational performance drivers and service-level trade-offs.
• Proven leadership of large cross-functional teams in a modern IT operating model that includes third-party partners, System Integrators, SaaS providers, and federated IT structures; ability to hold partners accountable while maintaining strong collaboration.
• Experience leading day-to-day SAP supply chain operations post-implementation, including production support governance, release management, continuous improvement, and service-level performance management.
• Strong financial and business acumen with experience managing budgets, investment prioritization, and value realization in transformation environments.
• Exceptional executive presence with the ability to influence senior stakeholders, facilitate trade-off decisions, and align business and technology leadership around common outcomes.
• Strategic yet hands-on leadership style with a demonstrated ability to build, mentor, and scale high-performing teams.