Director, Salesforce Engineering - Patient Services

About the role

This is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations.

Main Responsibilities

• Team Leadership & Management:

  • Lead and develop a team of 6 professionals across multiple geographic locations
  • Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
  • Provide clear direction, mentorship, and professional development opportunities for team members
  • Conduct regular performance evaluations and provide constructive feedback
  • Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team

• Technology Expertise:

  • Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
  • Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
  • Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
  • Stay current with emerging technologies and industry trends relevant to patient experience
  • Apply technical expertise to solve complex problems and drive innovation

• Product Launch Support:

  • Collaborate with cross-functional teams to ensure successful delivery of product launches
  • Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
  • Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
  • Develop and implement launch strategies that prioritize patient needs and experience
  • Monitor launch metrics and KPIs to measure success and identify areas for improvement

• Quality & Compliance:

  • Champion quality-focused approaches throughout the development lifecycle
  • Implement left-shifting activities in the SDLC to identify and mitigate risks early
  • Ensure adherence to Sanofi Patient Services standards and compliance requirements
  • Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
  • Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
  • Stay informed about evolving healthcare regulations and their impact on patient services

About You

• Bachelor's degree required; advanced degree (MS, MBA) preferred
• 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
• Pharmaceutical or healthcare industry experience required, strong understanding of patient services operations in pharmaceutical or healthcare industry
• Proven experience with Salesforce Health Cloud
• Track record of successful product launches and technology deployments
• Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
• Experience with PHI/PII data handling and patient data safety protocols
• Ability to influence senior leadership and navigate complex stakeholder environments
• Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
• Fluent in English

Preferred Qualifications

• Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
• Working knowledge of integration technologies (IICS, AWS, Snowflake, Python)
• An additional language beyond English is a plus

Why Choose Us

• Pursue Progress. Discover Extraordinary.
• Science has been our calling from the beginning. Sanofi’s heritage of turning the impossible into the possible stretches back to the 19th century — a rich history of healthcare innovation built by diverse companies united by one shared purpose.
• We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
• Better is out there. Better medications, better outcomes, better science. And it all starts with people like you — from different backgrounds, in different locations, doing different roles — united by a single mission: we chase the miracles of science to improve people’s lives.
• Take the most important step in your career and help us change the lives of patients, families, and communities for the better.